Customer Experience and Administration Manager
1 week ago
The Manager is responsible for planning, directing, coordinating, and controlling all activities related to the administration, health and dental claims, policy issuance, and customer service functions of the group insurance business line. He/She contributes to achieving the objectives and profitability of their sector, particularly with respect to meeting annual objectives, work plans, IT projects, and projects related to the strategic plan of the business line. Qualifications Strong communication skills (written and verbal, in both English and French); Solid knowledge of the group insurance field and market trends; Demonstrates strong interpersonal skills, diplomacy, and tact; Proficient in basic computer skills, including MS Office; Leadership that fosters cohesion, collaboration, and a shared vision among the teams under their responsibility; Ability to work independently with minimal supervision, set priorities, and coordinate daily work; Strategic thinking to establish and guide the business line in the right direction; Negotiation skills to clearly explain and support decisions made. Responsibilities Staff Management Managing team work priorities; Managing service standards - measuring performance and ensuring follow-ups with employees to meet established standards; Responsible for conducting audits to verify the team's application of new work processes; Ensures employees are provided with the necessary tools for their day-to-day work; Responsible for estimating and managing the annual administrative expense budget for the group insurance claims sector; Hiring new employees as needed; Performance evaluations; Staff meetings to ensure effective communication; Regular discussions and decision-making. Customer Experience Managing complex cases, including second-level calls following denials of health, dental, or travel claims; Interacting with external clients to resolve difficult situations or complaints, such as service delays or dissatisfaction with services received from employees; Preparing materials for client meetings (summaries, action plans, calculations, discussions, etc.); Attending conferences impacting administration, customer experience, and/or policy issuance to stay current with market trends; Working closely with other departments to identify solutions to problematic situations. Process and Procedure Management and Analysis Working with interdependent teams to challenge existing processes and identify improvements and efficiencies; Supporting employees in the development and updating of procedures for various processes; Ensuring procedures are properly established and included in each team's SharePoint. Additional Information Be part of a dynamic team that values leadership, collaboration, trust, and commitment. Enjoy training and development opportunities, a competitive salary, bonuses, a robust pension plan, and more. Our vibrant downtown Moncton location offers a dynamic work environment, a gym in the building, and one paid day for volunteer work each year. #J-18808-Ljbffr
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Customer Experience and Administration Manager
2 weeks ago
Moncton, New Brunswick, Canada Assumption Life Full timeDiscoverThe OpportunityThe Manager is responsible for planning, directing, coordinating, and controlling all activities related to the administration, health and dental claims, policy issuance, and customer service functions of the group insurance business line.He/She contributes to achieving the objectives and profitability of their sector, particularly...
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Customer Experience Manager with Industry Leader
4 weeks ago
City of Moncton, Canada ROSS Full timeSpheric (www.spheric.ca), a growing and dynamic organization that specializes in the managed deployment of web applications, has selected ROSS (www.getROSS.com) to manage their recruitment process. ROSSis an innovative leader in Recruitment Process Outsourcing (RPO). Our unique model truly creates strategic alignment between the goals of hiring managers, HR...
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Customer Experience Manager
2 weeks ago
Moncton, Canada Capital Foodservice Full time**What we offer**: - Competitive compensation package - Group RRSP Matching plan - Comprehensive Group Benefits - Employee & Family Assistance Program - Active Social Calendar for You and Your Family - Family oriented culture **What it’s all about**: The Customer Experience Manager provides direction, mentorship, and oversight of the Customer Service...
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Customer Experience Associate
4 weeks ago
City of Moncton, Canada Savers Full timeAs one of the largest for-profit thrift operators in the United States, Canada, and Australia for value-priced pre-owned clothing, accessories, and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to...
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Customer Experience Associate
4 weeks ago
City of Moncton, Canada Savers Full timeAs one of the largest for-profit thrift operators in the United States, Canada, and Australia for value-priced pre-owned clothing, accessories, and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to...
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Boat Sales Manager: Lead Teams
3 days ago
City of Moncton, Canada Basspro Full timeA leading retail chain in Moncton is seeking a Boat Sales Department Supervisor. In this role, you will ensure a high standard of customer service, manage staff, and meet financial goals. Candidates should have 3-5 years of retail management experience and strong leadership skills. The position offers competitive wages, excellent benefits, and career...
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Client Experience
1 week ago
City of Moncton, Canada Assumption Mutual Life Insurance Company Full timeA leading insurance provider in Moncton seeks a Manager responsible for overseeing group insurance operations. The role involves enhancing customer experience, managing team priorities, and ensuring effective communication. The ideal candidate will excel in negotiation and maintain solid knowledge of the insurance field. Benefits include competitive...
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Customer Experience
1 day ago
Moncton, Canada Avenir Energy Full timeBeyond just solving problems, you will play an active role in driving growth by identifying sales opportunities, assisting with order fulfillment, and supporting our field teams. Your role will also involve coordinating with internal departments to ensure smooth delivery of services and maintaining accurate and organized customer account records. As part of...
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Store Operations Leader: Customer Experience
1 week ago
City of Moncton, Canada Kent Building Supplies Full timeA leading retail building supply chain in New Brunswick seeks an Assistant Store Manager to oversee store operations. The role involves maintaining safety standards, achieving financial results, and enhancing the customer service experience while developing staff. Candidates should have 5 years of retail management experience and excellent communication and...
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Store Operations Leader: Customer Experience
1 week ago
City of Moncton, Canada Kent Building Supplies Full timeA leading retail building supply chain in New Brunswick seeks an Assistant Store Manager to oversee store operations. The role involves maintaining safety standards, achieving financial results, and enhancing the customer service experience while developing staff. Candidates should have 5 years of retail management experience and excellent communication and...
