Senior Implementations Consultant

The Senior Implementation Consultant is responsible for leading client software implementations and data migrations, ensuring a seamless transition to the organization's solutions while delivering a high-quality client experience. This role serves as the primary point of contact throughout implementation projects, managing migration activities, project timelines, client communications, testing, and go-live support. The position plays a critical role in driving successful project outcomes, client satisfaction, product adoption, and overall business growth through effective implementation and migration management.

Key Responsibilities

• Lead end-to-end software migration projects for Unity Entity Management, Unity Accounting, and related software solutions.
• Analyze, map, reconcile, convert, and import client financial and non-financial data from legacy systems.
• Assess client migration requirements and provide guidance on implementation and operational processes.
• Conduct data validation, integrity testing, and functional testing to ensure successful migrations.
• Manage client migration activities, including trial migrations, issue resolution, and final launch execution.
• Lead implementation projects and manage relationships with internal teams, clients, and key stakeholders.
• Create, maintain, and monitor project plans, timelines, milestones, and deliverables.
• Track and communicate project progress using tools such as Monday.com, Zendesk, and other project management platforms.
• Facilitate client meetings, provide project updates and oversee regular project status discussions.
• Coordinate multiple projects, priorities, calendars, and deadlines simultaneously.
• Ensure accurate completion of project documentation, reporting and administrative requirements.
• Configure software solutions based on client requirements and business needs.
• Provide post-migration and post-launch support to clients, ensuring a successful go-live experience.
• Transition clients to the support team following implementation completion.
• Gather and document client feedback and share insights with Product Management teams.
• Act as a subject matter expert on products and provide guidance to internal teams when required.
• Support the execution of departmental objectives and company strategies.
• Identify opportunities to improve implementation methodologies, tools, and processes.
• Assist with departmental reporting, administration and operational initiatives

Skills, Knowledge and Expertise

• 4-5 years of experience supporting software implementations, migrations, or implementation consulting projects.
• 1-2 years of project management experience, including managing timelines, deliverables and stakeholder communications.
• Experience with or strong understanding of data migration processes, data mapping, reconciliation and validation.
• Knowledge of software functionality within implementation and migration environments.
• Experience with project management and customer support platforms such as Monday.com and Zendesk is considered an asset.
• Experience or understanding of Corporate Law is considered an asset.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint.
• Strong organizational, planning and time-management skills with exceptional attention to detail.
• Excellent verbal and written communication skills, including professional email correspondence and meeting facilitation.
• Demonstrated ability to manage multiple priorities, projects, deadlines and stakeholder expectations.
• Strong analytical and problem-solving skills with the ability to identify and resolve implementation issues.
• Self-motivated, adaptable and able to quickly learn new technologies and processes.
• Collaborative team player with a strong customer service and client-focused mindset.
• Experience managing project documentation, calendars and administrative activities.
• Ability to work independently while executing delegated tasks and project responsibilities.
• University degree, college diploma or equivalent combination of education and experience.

Benefits

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