Director, SAP Platform Operational Resiliency

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®. At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. Does working with some of Canada’s most versatile minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology & Analytics powers game‑changing retail solutions, giving our customers the ability to live their lives well. Come work with a team that values diverse ideas, prioritizes a culture of inclusion and develops our talent from within. Loblaw Technology & Analytics gives you the chance to excel and helps you to strive for success in a big way. Keep reading to learn more Please note Loblaw’s hybrid work model is 4 days in office Director, SAP Platform Operational Resiliency - Brampton ON The Director, SAP Platform Operational Resiliency will be accountable for ensuring the stability, continuous improvement & resiliency of the SAP enterprise platform. The role will focus on reporting, system health, incident management, driving processes and change improvements and proactive measurements to avoid business impact. The ideal candidate is a strong collaborator, with a proven track record of managing and engaging multiple stakeholders within a large, complex matrix organization, including significant experience in the successful management of enterprise mission critical platforms. This proven leader will deliver on this mandate by managing a team of technology professionals through coaching and mentoring to build and maintain a high‑performing team that delivers exceptional results. This role will work closely and report directly into the Sr. Director SAP Platform & Solutions. What You’ll Do: Collaborate daily with several teams across IT, System Integrators, Software Vendors, and Business Units to ensure stability to the SAP applications. Using these critical relationships; the platform will seek to improve processes and communications to ensure the systems are supporting the needs of business operations. Create reporting to proactively understand and communicate overall system health based on metrics derived from the production systems. Drive resolution with intensity and accountability to minimize disruptions. Relentless in desire to solve root cause and find ways to optimize and create resiliency where possible. Present to peers and leadership across the business on aspects of production operations. Bridge the gap between technical teams and business teams to ensure extreme clarity on problem statements and issue resolution. Consistently engage with delivery teams to ensure as the ‘protector of production’ any releases are aligned to the standards and testing validations expected. Evaluate existing processes and build plans to improve any that can: remove tech debt, reduce production incidents, better system performance, resilience to external events, improve communication. Understand end to end business processes to inform decisions and priorities. Improve core metrics through measured targets and objectives, SLA’s and performance. Engage with vendors regularly to ensure accountability and clarity of expectations and performance against SLAs. When not meeting expectations; difficult conversations to bring back performance to expectations. Manage strategic partnerships with key business stakeholders, acting as a trusted advisor on technology solutions to drive key business outcomes and communicate strategies that will ensure the stability of programs. What You Bring: Excellent verbal and written communications Ability to bridge and elevate a message between very detailed technical conversations and executive level / business facing communications Ability to present results of investigations, system health from executive to detail levels in a timely manner Excellent communication, presentation, and interpersonal skills, with a track record of professionalism, innovation, and integrity. Strong presence to ensure accountability, support of the team while maintaining a calm composed approach in moments of chaos Project management skills Ability to quickly formulate plans of action to restore operations Using an organized approach; follow through on action plans and have a high say-do ratio Managing dates and deliverables, communicating status and updates Managing follow ups with internal, partner, and vendor teams Building and refining processes to drive efficiencies in operational and support processes Analytical skills Ability to analyze timelines, data points, and generate discussion for the purpose of determining root cause of incidents Ability to understand systems flows, contention points to generate opportunities for improvements Ability to understand systems flows to generate system health reporting Leadership Deliver strategies with precision and completeness, proactively addressing stakeholder questions and concerns. Provide thought leadership to build a high performing team through coaching and mentoring the team, ensuring appropriate skills and capacity are in-place to successfully deliver on the technology strategy. Demonstrate the organization's values, maintaining credibility with stakeholders through expert strategies and experience. Assets Familiarity of SAP ECC, S/4, BTP and SAP QM processes Familiarity of retail processes, supply chain, financial business processes Lean Six Sigma process or similar If you’re up to the challenge, then we would love to hear from you. Apply today, and get the process started. At Loblaw, we respect the environment, source products with integrity and make a positive difference in the community. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers. Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity where differences are valued and supported. Commitment to being an equal opportunity employer is a priority to us, and we encourage people from all backgrounds and identities to apply to our jobs. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities. We thank all candidates for their interest but please note, those candidates who meet the minimum requirements for the position will be contacted. www.Loblaw.ca/careers Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People. If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team. We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process. Hiring Range / Échelle salariale à l’embauche : $128,000.00 - $176,000.00 / 128.000,00$ - 176.000,00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #J-18808-Ljbffr