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Employee Relations Manager
1 day ago
OverviewJoin to apply for the Employee Relations Manager role at Amazon.The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lanes. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives. To support that objective, this position’s responsibilities fall into proactive and reactive categories. We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager also will work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints. The individual will work reactively on employee relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success in the position.The Employee Relations Manager will possess employee and labor relations expertise, excellent judgment, and highly-developed analytical, interpersonal, and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects. The Manager will quickly become an important “source of truth” regarding whether the organization is meeting its core values and principles.ResponsibilitiesDetect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risksCrisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgmentProject Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experienceAnalyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programsCommunicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommends solutions; design and deliver highly-engaging training sessionsCollaborate: Build constructive relationships with critical stakeholders to share information and influence changeProblem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutionsWork at Scale: Launch and manage sustainable mechanisms for entire networksBasic QualificationsBachelor's Degree7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations; experience supporting large hourly workforces highly desiredSuccessful record of creating, improving and executing programs at scale; experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experienceSkilled in MS Excel, Word, SharePoint & PowerPointPreferred QualificationsAdvanced degree, JD, or other specialized training in labor/employee relationsExperience building and launching programs that measurably impact positive engagementWorks well in a fast-paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant changeExcellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitmentsStrong communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skillsSolid sense of accountability, high-quality judgment and sound decision-makingAbility to handle confidential information and escalate issues when appropriateAbility to quickly connect with people across a wide variety of cultural and socio-economic backgroundsFluency in multiple languagesPrevious experience managing operationsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Company - Amazon Canada Fulfillment Services, ULCJob ID: A3012021 #J-18808-Ljbffr
