Call Center Customer Support Specialist

20 hours ago

Quebec, Capitale-Nationale, Canada Veta Virtual Inc. Full-time

Answer calls for Veta Virtual clients with warmth, accuracy, and professionalism while working a full-time Monday-to-Friday schedule.

This Customer Service Representative role supports a call center serving diverse businesses and professionals. You will become a trusted voice for each client by adapting your communication to their requirements. Daily work includes inbound calls, messages, appointments, transfers, and service-quality collaboration.

Key Responsibilities:

  • Answer inbound calls with professional, polished communication
  • Understand unique client requirements and adapt approaches
  • Book appointments through user-friendly scheduling tools
  • Deliver caller messages promptly and accurately
  • Collaborate to continuously improve service quality

Requirements:

  • Customer service, call center, or phone-support experience
  • Two to three years of proven similar experience
  • Strong command of written and spoken English
  • Ability to learn quickly and use AI tools
  • Availability for Eastern Time shifts, Monday to Friday

Use your call center experience, communication skills, and scheduling accuracy to represent Veta Virtual’s business clients professionally.