Logistics Coordinator
4 weeks ago
Overseeing and facilitating the supply chain operations of our company, you will be the one to coordinate personnel and process to achieve the effective distribution of goods. The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency. This is a collaborative team environment, and we are all responsible for the overall customer and carrier experience and have responsibility for all duties listed below.
Responsibilities of Logistics Coordinator:- Negotiate freight rates with carriers for domestic and cross-border TL and LTL
- Source carriers
- Perform work with a sense of urgency and attention to detail
- Respond quickly to customer requests
- Follow up on delivery delays or security issues
- Grow and develop existing carrier and customer relationships
- Responsible for margin improvement through various methods
- Track & trace
- Responsible to obtain all accessorial approvals and complete loads within 48 hours of occurrence
- Ensure the highest level of customer experience is provided
- Manage and coordinate daily shipments with carriers and customers
- Liaise with customers and carriers to facilitate their pickup and delivery appointments
- Ensure TMS contains current and complete data
- Orders are to be closed within 12 hours of delivery
- Ensure all audit requirements are completed and scanned into TMS prior to dispatching loads
- Perform all relevant aspects of Greenscreens including rates and customer quotes
- Ensure all POD’s on the pod missing report, that is sent daily, are collected from carrier within 48 hours of receiving the list
- Compliance for customer volume expectations
- When volumes fall short investigate why and advise management
- Ensure carriers are qualified in Truckmate and RMIS
- Assist and collaborate with the rate and pricing team when required
- Vacation / Sick time – Collaborate with peers and management to ensure proper coverage for all accounts in your absence including vacation and sick time
- Additional duties as required
- All staff will be cross-trained on all dedicated accounts
- Ensuring accuracy of carrier rating – Any invoice discrepancies or errors should be corrected within 48 hours of receiving
- Will perform other duties as required
Experience in cross-border shipping, full-truckload as well as less-than-truckload
Experience in third-party logistics or brokerage role
Ability to make quick decisions
Strong attention to details
Ability to manage time effectively and multi-task
Effective teamwork skills
Ability to effectively handle multiple conflicting priorities
Strong communication, customer service, and computer skills
Ability to build rapport with both carriers and customers
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