Boutique & Customer Experience Lead

5 days ago

Winnipeg, Canada Anne Mulaire Full time

At Anne Mulaire, we create clothing with meaning, rooted in Métis heritage, slow fashion, and a deep respect for people and planet.We’re looking for someone smart, driven, and bilingual.You embody the spirit and style of Anne Mulaire. You’re a natural leader who is deeply respectful, highly organized, hardworking, and passionate about growth. Your enthusiasm is contagious, your presence elevates the boutique, and you take pride in building strong customer relationships and growing sales with heart.You’ll be a key leader in our front-of-house operations, owning the boutique experience, leading customer care, and partnering closely with our Production Supervisor to ensure a seamless journey from design to customer. This is a role for someone who thrives in collaboration, leads with warmth, and is ready to be fully aligned and thriving with us.What You’ll DoLead the boutique experience: welcome clients, offer personalized styling and fit guidance, and ensure every interaction reflects the Anne Mulaire brand.Manage daily operations: oversee opening/closing duties, stock presentation, restocking, and appointment scheduling.Respond to customer communications: answer emails, online inquiries, and resolve concerns with a solutions-first approach.Maintain visual excellence: support in-store merchandising, cleanliness, and brand presentation.Collaborate on events: help organize and host small in-store events and product launches.Coordinate with the team: assist with inventory tracking and liaise with production/fulfillment.What You BringPrevious leadership in retail or customer service (Key Holder, Retail Lead, or similar role preferred).Warm, confident communicator with a knack for building trust.Organized, detail-oriented, and dependable.Passion for sustainable fashion, slow fashion, and Métis culture.Comfortable with digital tools (Shopify, Google Workspace, Microsoft Outlook, Teams, Canva, etc.).Flexibility to work weekends, holidays, and during peak seasons.Eye for visual merchandising and an instinct for style.Why You’ll Love Working HereExclusive store discount on our Winnipeg-made collections.Free on-site parking.Be part of a purpose-driven Canadian fashion brand making clothes with meaning.Work in a collaborative, respectful, and inspiring environment where your growth matters.Work Schedule: Full-time, 37.5 hours/week. Primarily Monday to Friday, with occasional Tuesday–Saturday shifts.How to Apply: Submit your name, contact info, cover letter, and resume via the link below.Anne Mulaire is an equal opportunity employer committed to equity, diversity, and inclusion. #J-18808-Ljbffr

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