Member Reception Agent
1 week ago
The work mode arrangement for the position is full-time on site. The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on Desjardins Group's service offer to members and customers. More specifically, you will be required to: Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience As time permits, foster member and customer autonomy by assisting them in the optimal use of alternative tools and channels (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com, and complementary channels such as the Student Service Centre and Desjardins Bank) Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs As needed, schedule appointments following the process established by the caisse As required and on an ad hoc basis, answer and route phone calls and collect and provide general information. What we offer* Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment *Benefits apply based on eligibility criteria. #LI-Onsite What you bring to the table High school diplomas in a related field A minimum of two years of relevant experience Please note that other combinations of qualifications and relevant experience may be considered Knowledge of French is required Knowledge of all counter and convenience products and services Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors Knowledge of security measures, legal framework and internal controls Knowledge of reception procedure Knowledge of the general responsibilities of the caisse teams (organizational structure, roles and responsibilities) Knowledge of service standards Action oriented, Communicates effectively, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Situational adaptability Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask Job Family Member/client sales and service (FG) Unposting Date 2026-01-23 #J-18808-Ljbffr
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Member Reception Agent
2 weeks ago
Lévis, Canada Desjardins Full timeThe work mode arrangement for the position is full-time on site. The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information...
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Member Reception Agent
3 days ago
Lévis, Canada Desjardins Full timeThe work mode arrangement for the position is full-time on site. The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information...
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Advisory Agent, Member and Client Experience
19 hours ago
Lévis, Canada Desjardins Full timeAdvisory Agent, Member and Client Experience Temporary position for 14 months (On call). The work mode arrangement for the position is full-time on site. As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and...
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Advisory Agent, Member and Client Experience
2 days ago
Lévis, Quebec, Canada Desjardins Full timeThe work mode arrangement for the position is full-time on site.Several opportunities are currently available in the Chaudière-Appalaches region.As a member and client experience advisory agent, you improve the experience of members and customers by advising them on their banking transactions and promoting Desjardins products and services. You are also an...
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Advisory Agent, Member and Client Experience
2 weeks ago
Lévis, Canada Desjardins Full timeThe work mode arrangement for the position is full-time on site. As an Advisory Agent, Member and Client Experience, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote...
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Member & Client Experience Advisor (Banking)
19 hours ago
Lévis, Canada Desjardins Full timeA leading financial cooperative in Lévis is seeking an Advisory Agent to enhance member and client experiences. This entry-level position involves supporting customers with financial transactions, promoting products, and addressing service needs. Ideal candidates are bilingual, possess strong customer service skills, and have a high school diploma. This...
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Lévis, Canada Desjardins Full timeThe Direct Insurance, Commercial Lines Division is booming thanks to its ambitious growth plan for the next few years. That’s why we’re looking for a commercial lines property and casualty insurance agent to help us improve the experience for our business members and clients based on their company’s stage of life. You’ll be called upon to assess the...
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Lévis, Canada Desjardins Full timeClaims advisor and property and casualty insurance agent, with AMF licenceJoin to apply for the Claims advisor and property and casualty insurance agent, with AMF licence role at DesjardinsContinue with Google Continue with GoogleClaims advisor and property and casualty insurance agent, with AMF licence1 week ago Be among the first 25 applicantsJoin to apply...
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Member Service Counsellor
2 weeks ago
Lévis, Quebec, Canada CAA Club Group Full timeLocation: Work-From-HomeTerm: Full-Time, 12 Month Contract**Preference shall be given to candidates residing in the Ottawa-Gatineau and Eastern Ontario region**event November 27, 2025 person Contract map RemoteOverviewWithin the Member Service Call Centre, the Member Service Counsellor provides expert guidance to Members, addresses inquiries, resolves...
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Disability Insurance Operations Support Agent
3 weeks ago
Lévis, Canada Desjardins Group Full timeTemporary position for 12 months The Operations Support Team is looking for a support agent. Do you love managing files? Are you known for your teamwork, attention to detail, people skills, customer service expertise and diligence? Then this opportunity might be right for you! As a disability insurance operations support agent, you provide the organization...
