Redemptions Representative

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
● We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used
vehicles.
● We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand
and use.
● And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration,
and an entrepreneurial spirit.
 Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
 What We Offer:
● Competitive pay
● Company paid medical, dental, and vision benefits
● RRSP (Canada) with company match
● Paid Vacation, Float, and Care Time
● Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D)
● Long Term disability
● Robust Employee Assistance Program through Telus Health
● Employer paid Leap into Service Day to volunteer in your community
● Tuition Reimbursement for eligible programs
● Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
● Company culture of internal promotions, diverse career paths, and rapid advancement

Responsibilities

• Coordinates process and resources for personal property removal ensuring adherence to debtors rights and legal timelines.
• Coordinates facilitation of all personal property redemption appointments.
• Primary contact for all debtors and Liasson for captive and finance customers.
• Ensures timely and accurate preparation of all required legal documents as well as correct completion by the debtor.
• Drive superior customer experience to ensure satisfaction and build client retention.
• Support growth of the customer base and act as a liaison between all auction departments, including sales representatives, consignment partners and auction personnel.
• Perform key functions such as supporting KAR Global initiatives, organizing and resolving customer concerns effectively.
• Perform clerical and numerical activities including selecting, compiling, verifying and processing data.
• Ensure ancillary services such as transport and shop services have been scheduled and completed.
• Assess and triage immediate customer issues enabling on-the-spot resolutions to ensure optimal customer experience and maximize sales.
• Facilitate the debtor cheque process and ensure all assigned accounts are in good standing.
• Understand customer-facing systems (ADESA.ca, Traderev, etc.) and effectively educate and resolve issues for internal and external customers.
• Support services and programs outside of the core auction workflow as needed to meet site objectives.
• Perform auction day duties such as customer service, auction representation and post-sale reporting.
• Educate customers on the best ways to utilize our systems and services.
• Other duties as required.

Educational/Experience Requirements

• High School Diploma and or equivalent experience.
• A minimum of (1) to (2) years of customer service experience preferred.
• Previous auction experience or automotive background preferred.
• Developed and professional verbal, written communication and listening skills.
• Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills required.
• Intermediate computer skills with basic knowledge in Microsoft Suite, including Word, Excel and Outlook.
• Ability to work with minimal supervision.
• Multi-tasking skills along with the ability to adapt to changing work environments.
• Demonstrated ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matter.
• This role is on a Full-time on-site role.

Qualified internal candidates please apply in Workday via the Career Worklet and then “Find Jobs at OPENLANE”

We thank all applicants, however, only applicants selected for an interview will be contacted.

OPENLANE Canada is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.  Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request.  If contacted for an interview, please advise Human Resources if you require disability-related accommodation.

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