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Service Advisor

4 months ago

Paradise, Canada STJO ADESA St. John's Full time

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

  • We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

  • We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

  • And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer: 

  • Competitive pay

  • Medical, dental, and vision benefits with employer-paid premiums

  • Immediately vested 401K (US) or RRSP (Canada) with company match 

  • Paid Vacation, Personal, and Sick Time

  • Short-term disability, long-term disability, life insurance, and AD&D

  • Robust Employee Assistance Program

  • Employer paid Leap into Service Day to volunteer 

  • Tuition Reimbursement for eligible programs

  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

  • Company culture of internal promotions, diverse career paths, and rapid advancement 

We’re Looking For:

We are seeking a Service Advisor with experience in administration, estimations, and customer service. You will be part of an administrative  team responsible for coordinating workflow for our automotive technicians. You will be involved in sourcing parts, preparing quotes, creating work orders, and monitoring production timelines for our 6 technicians. The ideal candidate will have 2-3 years of experience as a Service Advisor.

You Are: 

  • Detail-oriented. You have a keen attention to detail and take pride in delivering quality work.

  • Efficient.  You are comfortable working in a fast paced environment, and can prioritize tasks to maximize productivity within the shop.

  • Reliable. You are dependable and can be counted on to complete your tasks as assigned.

You Will:

  • Respond to customer inquiries, obtaining vehicle and service information, and ensuring customers receive prompt, efficient and courteous attention for all contacts and transactions 

  • Promotion of OPENLANE's Mechanical services to auction customers, recommending necessary or value-added repairs that would be appropriate for the customer & coordinating repair process if approved 

  • Accurately quote mechanical service repairs, including costing of materials, supplies, and labour for dealer, retail, and commercial customers in accordance with SLA's and company procedures

  • Prepare repair orders, including description of repairs and services authorized

  • Consult with service technicians regarding diagnostics, required or recommended service work, and status of pre & post sale inspections

  • Complete all administrative functions related to mechanic shop operation, including preparing quotes, seeking approval from customers, ordering parts/supplies, preparing invoices, posting fees/work into AMS, and other data entry tasks

  • Serve as mechanic shop liaison for arbitrations, working in conjunction with OPENLANE's Claims Operations department

Must Haves:

  • 2-3 years’ experience as an Automotive Service Advisor 

  • Strong customer service and communication skills

  • Able to efficiently respond to various requests at one time

Nice to Haves:

  • Previous experience or education as an Automotive Service Technician or Apprentice 

  • Experience with Mitchell estimating system

  • Familiarity with Google Suite 

Sound like a match? Apply Now - We can't wait to hear from you

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.