Banking Advisor

18 hours ago

Toronto, Canada RBC Full time

Job Summary

Job Description
Banking Advisor - Aurora, Newmarket - Mandarin & Cantonese Language

** As we have many branch locations across this quadrant, we are hiring multiple candidates for this position. You will be required to be fully available to work during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM and Sunday as applicable. Apply today **

What is the opportunity?
As an RBC Banking Advisor you are a highly engaging, client focused individual with advance discovery and problem resolution skills, who attracts, nurtures and grows relationships with existing and new to RBC clients. In partnership with first point of contact advisors, you are responsible for assisting members of our community who walk-in or book appointments at RBC retail banking locations. Using your expertise in everyday banking, credit and investments, you personally fulfil on simple and select complex, personal and business solutions, while providing warm introductions to the right RBC Partner for more complex banking needs.

What will you do?
Consistently demonstrate empathy, kindness and take the time to understand circumstances, motivators and concerns in all interactions with colleagues and clients
Communicate effectively to uncover client needs, deliver client centric advice, solutions and proactively resolve client concerns at first point of contact
Champion digital enablement by proactively educating our clients to self-serve, while leading with advice, serving through digital where possible and encouraging our clients to interact with us in their channel of choice.
Use your own advice capabilities, and those of the right partner in the RBC ecosystem to meet our clients entire suite of financial needs, both personal and business
Provide professional advice and education with an ability to address credit and investments, ensuring solutions recommended are appropriate for client needs and financial circumstances
Make good use of technology to connect with clients both virtually and face to face
Implement effective contact and relationship building strategies, that accelerate new client acquisition and retention in your local community
Collaborate with market-leading professionals in financial planning, retirement planning, mortgages, and business banking experts to ensure clients receive customized and relevant expert advice

What do you need to succeed?
Must-have
Mutual Funds accreditation (i.e., Investment Funds in Canada or the Canadian Securities Course) or willingness to obtain it within your training period
A passion for hosting an exceptional client experience
Curiosity, emotional intelligence and empathetic communication skills
Flexibility, a self-motivated eagerness to learn and determination to succeed
Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
Fluent in Mandarin and Cantonese language

Nice-to-have
Previous experience in building rapport and maintaining client relationships within the financial or service industry

Whats in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
Continued opportunities for career advancement
World-class training, coaching, tools and development opportunities
Support from a dynamic, collaborative, progressive, and high performing team
Opportunity to represent Canadas leading financial services brand in your community

Job Skills
Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curiosity, Data Analysis, Digital Literacy

Additional Job Details
Address:
ROYAL BANK PLAZA, 200 BAY ST:TORONTO City:
TORONTO Country:
Canada Work hours/week:
37.5 Employment Type:
Full time Platform:
PERSONAL & COMMERCIAL BANKING Job Type:
Regular Trainee (Trainee) Pay Type:
Salaried Posted Date:
2024-01-10 Application Deadline:
2024-12-07 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

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