Supervisor, Ops, Transport

3 weeks ago

Mississauga, Canada Gate Gourmet Canada Full time

We’re looking for motivated, engaged people to help make everyone’s journeys better.

We are looking for someone with a passion for Operations Leadership for a position in our Toronto Flight Kitchen. If you have strong leadership skills and high-level labour planning experience, this is an opportunity to take your career to the next level. Reporting to the Director, Service and Delivery, the Transportation Supervisor oversees the day-to-day operations of our Transport Team which is comprised of 100 plus Drivers that work in an extremely time sensitive industry. You will be working with your peers and team leads to ensure our goals around safety, security, on-time performance, and efficiency are met. As we are a 24hr/day, 7 days per week operation, you must be able to work various shifts including evenings, weekends, and holidays.

Essential Duties and Responsibilities :

Responsible for supervising a labour planner, team leads, drivers and driver assistants
Responsible for employee development and retention
Responsible for performance evaluation, coaching, counseling, and preparing corrective action for employees and liaises appropriately with HR and other supporting departments.
Develops, recommends, and implements short and long term goals for the department
Validates Driver’s daily schedule and confirms operation is executing on the labour plan
Performs airside ramp safety audits to ensure all relevant SOP’s are being followed
Ensures that all employees are in compliance with Transport Canada, and YVR Airport Authority security and badging requirements
Responsible to ensure the fleet is maintained to company standards including regular interior and exterior cleaning
Responsible for safety, quality, and compliance with airline customer & regulatory requirements as well as company policies and procedures
Constantly strives to meet or exceed all financial goals related to labour utilization and expenses
Prepares management reports (ex. Incident reports, labor reports etc.) as required
Trains and monitors employees on Gate Gourmet standard operating procedures to ensure maximum safety and productivity

Education :

Diploma/Degree from accredited post-secondary institution - ideally with a focus on business or operations management - OR High school diploma combined with commensurate supervisory experience.

Work Experience :

2+ years supervisory experience working in a labour-intensive operation

Job Skills Required :

Must have the ability to pass Transport Canada security screening to obtain a Restricted Area Identity Card (RAIC)
Must have the ability to obtain an Airside Vehicle Operating Permit (AVOP license) to drive airside while managing operations
Strong and effective leadership skills, and the ability to successfully manage a staff of 80 plus hourly employees
Current or previous labor relations experience is a plus, but not required
Candidate must be comfortable with all levels of employees and have the ability to drive positive program change
Ability to train the employee group on Gate Gourmet standard operating procedures and airline customer requirements as required
Ability to provide both corrective and positive feedback to employees daily
Ability to work with multiple departments to ensure a smooth flow of work from start to final delivery
Experience managing employees in a Union environment is an asset
Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities
Strong organizational and analytical skills required
Strong written and oral communication skills
Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance
Basic computer skills with working knowledge of Microsoft Office products required

If you want to be part of a team that helps make travel and culinary memories, join us

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