Commercial Lines Account Manager

3 weeks ago

Waterloo, Canada Navacord Full time

Built with strong Essex-County roots, Ives Insurance prides ourselves on being there when our community needs us most. With offices spread throughout Essex-County and beyond, we’re proud to serve our communities by providing industry leading customer service and care. Ives is a member of the Navacord Group, and we’re proud to support them in their mission to, “build the great Canadian brokerage”.
Our Waterloo team is excited to be adding a Commercial Lines Account Manager. Reporting to the Director of Commercial Lines, the Commercial Lines Account Manager fosters relationships with a book of business by supporting customers by advising and supporting their unique needs.

What you’ll do:
· Support a book of customers through service and advice on commercial lines insurance products tailored to their unique needs
· Support Insurance companies by responding to their inquires
· Provide exceptional customer-service to both in-person and phone customers
· Review policies and ensure they were written accurately
· Work within regulatory and internal guidelines in respect to Insurance sales
· Provide full-cycle Insurance support including, writing new business, remarkets, customer support, quotes, payment processing, and cancellations
· Be active in the Insurance community, and be aware of any changes or trends
· Work in a team environment, providing support to other team members
· Represent Ives Insurance at brokerage, community and insurance company functions

Who you are:
You have a valid RIBO license
CAIB or equivalent designation required or intention to pursue
You have strong communication skills
A problem solver, who loves a good challenge
An organizing master, who is great with time management
Passionate about supporting clients
Ability to work in a fast paced environment with high level of accuracy
Professional demeanor and appearance
Ability to work independently and in a team setting
Proficient in MS Word, Outlook and BMS

Why join us?
Ives Insurance is proud to be an employer of choice throughout South-Western Ontario. We offer a comprehensive benefit package including:
- Medical, Dental, and Vision benefit options
- A culture founded on growth & development with opportunities to grow with the organization
- Hybrid work approach
- Mental health benefits
- Retirement savings options
And more

Ives Insurance Inc. is an equal opportunity employer. We strive to foster a culture where all employees feel excited to grow careers. Ives Insurance will not discriminate on the basis of age, disability, sex, race, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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