Front End Supervisor

3 weeks ago

Montreal, Canada Home Depot of Canada Inc. Full time

Under the management of Front End Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Front End Supervisors set objectives to delight our customers and grow long-term relationships between our associates and customers.

What sets us apart?
Health and Dental Benefits for Full Time associates
Profit Sharing and Stock Purchase Plan
Paid Training & Career Development
Tuition Reimbursement
The Home Depot Values that inspire team work and comradery amongst Department Leaders and associates

What you will be doing:
Communicating, delegating and following up on daily tasks that are assigned to the Front End Associates (including Head Cashiers, Cashiers and Lot Associates)
Setting clear performance expectations, regularly documenting performance, delivering performance feedback and motivating team
Teaching and training associates on how to reduce shrink
Recognizing and rewarding good performance based on feedback from Voice of the Customer survey
Ensuring all paperwork and procedures are completed according to standard operating procedure
Work with vendors, merchants, Assistant Store Managers and Store Managers
Scheduling Associates for effective coverage
Ensuring all required training is provided on Home Depot policies, procedures, reports, and culture
Developing associates and future leaders via position-based core curriculum learning program
Follow-up on Customer issues and own the resolution process inside the store to ensure customer satisfaction is achieved

What we are looking for:
Ability to work a flexible schedule; including days, evenings and weekends
Excellent organizational, interpersonal and customer service skills
Excellent decision making ability and problem solving skills
1-2 years experience as a supervisor / leading teams

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