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Clerk MIDNIGHTS

2 months ago

Markham, Canada Enercare Inc. Full time
p>Posted Monday, November 25, 2024 at 5:00 AM

Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. br/>

Job Title: Install Clerk

Reporting To: IP Operations Manager
Department: Install Planning
Location: Markham
Rate of Pay: UNIFOR Clerical Range 2
File number: 2728
Hours of Work: 24 hours per week between Saturday or Sunday 7:00am – 3:00pm or 9:00am – 5:00pm AND one weekday 7:00am – 3:00pm or 2:00pm – 10:00pm

The primary focus of this role will involve the ongoing optimization of area Install Technician resources to meet incoming and forecasted customer demands, including finalizing orders, reconciling cash balances and handling escalations. Through the use of a formalized planning process and continuous interaction with internal and external customers and partners, this key function will ensure that corporate goals are met in a manner that provides best-in-class service delivery and customer satisfaction.

  1. Accountable for setting the daily schedule, including scheduling overnight installs, optimizing the schedule, adjusting for exceptions, and confirming the schedule with installers and subcontractors.
  2. Handle escalations by managing queues and monitoring email inbox activity to ensure timely resolution of customer complaints and escalations.
  3. Proactively schedule installations for HVAC and Water Heaters and generate BRIOs.
  4. Create orders including creation of the GERS order from the SIPR file, assigning inventory against the job, voiding and updating of orders per EMC and Management.
  5. Finalize installations including HVAC transactions, Water Heaters (Company installers only) and completing district extras.
  6. Reconcile GERS cash draws for previous day’s work.
  7. Provide customer quotes, analyze and interpret forecast and incoming-demand data.
  8. Coding out of calls when required.
  9. Undertake special projects and assignments as assigned.
  10. Achieve defined productivity and performance measures on a consistent basis.
  11. Effectively resolve customer complaints to the satisfaction of both customer and the company.
  12. Provide reporting and data analysis as requested by management.
  13. Ability to effectively use W6, GERS, MS Office & Clarify software programs.
  14. Ability to concurrently use various computer information packages in conjunction with telephone/wireless radio communication devices.
  15. Ability to effectively resolve customer complaints to the satisfaction of both customer and the company.
  16. Capable of doing financial analysis to rectify variances.

Note: This position applies to UNIFOR Local 975.