Directeur Adjoint

1 week ago

Peterborough, Canada Credit Union Central of Manitoba Ltd. Full time
p>Executive Vice President (EVP), Member Experience

Location: Primary work location is our head office in Peterborough, Ontario. p>

Reporting to the CEO, the EVP, Member Experience will lead and oversee the retail, wealth management, and commercial businesses with responsibility for the end-to-end member experience across all channels. p>

The scope of responsibilities for this position covers the entire network of Retail Banking Branches, Wealth Management, and Commercial businesses, including Online Banking, Mobile Banking, Contact Centre, Product management, Marketing & Communications, and overall member experience.

As a key member of the Executive Leadership Team, develop and manage the execution of strategic plans.

Primary Functions:

  1. Development of, in cooperation with the CEO, the Executive Leadership Team, and the Senior Management Team, the business strategy, objectives, and goals for Retail Banking, Wealth Management, Commercial, Channels, Marketing & Communications.
  2. Recommend short and long-term strategies to maximize member value.
  3. Develop Kawartha’s brand, marketing, and communications strategies in support of achieving corporate strategic objectives, targets, and key performance indicators.
  4. Recommend annual and long-term business objectives against which to measure business performance, including branch targets, employee targets, and annual budget.
  5. Responsible for executing the retail banking, wealth management, commercial, channels, marketing, brand, and communications strategic plans and performance, including financial performance against annual and long-term performance targets, and compliance with statutory requirements, Kawartha’s by-laws, and Board approved policies.
  6. Optimize member engagement through development and implementation of programs and strategies to build member engagement, and by fostering an environment that encourages superior levels of service delivery at every member touch point.
  7. Develop robust service and sales management practices consistent with Kawartha’s values and culture, resulting in targeted growth in portfolios, membership, share of wallet, and channel adoption while appropriately managing risk.