IT Product Manager Salesforce Support

We are Systematix and we are currently looking for an IT Product Manager (Salesforce Support) to manage and support Salesforce and other critical IT applications for our client’s enterprise operations in Mississauga, Ontario. About the Project Our client is seeking an experienced IT Product Manager to play a key role within their Solution Delivery Team, leading the operational support, enhancement, and management of Salesforce and related business applications. The Product Manager will oversee a global support team, ensure business continuity, and drive continuous improvement initiatives across critical applications that support sales, customer engagement, and service delivery. This is a hybrid role based in Mississauga, Ontario, offering exposure to multiple business functions and technologies. The position is ideal for a hands‑on product leader with strong technical knowledge of the Salesforce ecosystem and a background in managing globally distributed support teams. Responsibilities Lead and mentor a global team of Production Support Analysts, overseeing daily application health checks, issue resolution, and incident management. Manage and support applications built on the Salesforce platform, including Sales Cloud, Service Cloud, and related integrations. Collaborate with business stakeholders and product teams to prioritize system enhancements and recurring issue resolutions. Oversee production monitoring, reporting, and communication of system outages, performance issues, and key metrics. Drive continuous process improvement in IT support policies, problem resolution procedures, and performance monitoring. Partner with DevOps teams to ensure seamless collaboration, effective CI/CD pipelines, and improved product stability. Support testing and validation by creating, maintaining, and executing test plans to ensure software quality and production readiness. Leverage AI and automation tools to enhance monitoring, reporting, and production testing capabilities. Participate in after‑hours and weekend on‑call rotations, providing support during planned and unplanned outages. Manage stakeholder relationships across business units and ensure alignment between IT capabilities and business objectives. Maintain documentation and reporting dashboards for executive and technical audiences. Lead change management efforts and ensure communication across cross‑functional teams. Role Details Location: Mississauga, Ontario (Hybrid) Department: Solution Delivery / Product Management Type: Full‑time hybrid contract role Duration: 6 months, with intent to convert to permanent, full‑time employment Schedule: Some evening and weekend availability may be required (on‑call rotation) Qualifications Minimum 5 years of experience in Application Support and team leadership (global team management preferred). 3–5 years of hands‑on experience working in Salesforce environments, including Sales Cloud and Service Cloud. Undergraduate degree in Computer Science, Engineering, or related technical discipline. Experience configuring and maintaining Salesforce CRM products: workflows, validation rules, profiles, roles, security, and reporting. Strong understanding of Salesforce object models, Lightning UI, and knowledge management. Experience using SQL for reporting and database analysis. Proven success managing multiple priorities and deadlines in high‑demand environments. Ability to create scalable solutions for complex business challenges. Strong analytical, problem‑solving, and leadership skills. Familiarity with Retail Energy industry systems (CRM, billing, customer experience) is an asset. Salesforce Administrator Certification strongly preferred. Apply Now If you are interested in finding out more, please contact us or submit your resume. Or, if you know someone who meets these qualifications, please forward this assignment. About Systematix Systematix is a global consulting and resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest caliber consulting solutions to a diverse client base that includes all levels of government and all private industry sectors. Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal‑opportunity employer. At Systematix, we don’t just accept difference, we thrive on it and believe that diverse cultures, perspectives, and experiences enhance our workforce and bring value to our community. Systematix Technology Consultants Inc has adopted the Employment Equity Policy to promote the full participation and advancement of members of the designated groups (women, indigenous peoples, members of visible minority groups, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act in the Systematix Technology Consultants Inc workforce. #J-18808-Ljbffr