Customer Experience Associate

Customer Experience Associate – Future Opportunities 1 week ago – Be among the first 25 applicants. Location: Port Elgin, Ontario, Canada Hours: 15 per week (Part-time) Line of Business: Personal & Commercial Banking Pay: $22.00 – $28.33 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. The base pay may vary based upon the candidate's skills, experience, geographic location, and other specific business and organizational needs. Job Description This job posting represents multiple exciting future opportunities across branch locations in the Grey, Bruce & Wellington Counties of Ontario. Department Overview At TD Canada Trust we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products and solutions. We understand customer needs and identify opportunities to promote products and services, and refer customers to the appropriate team member or internal bank partner while ensuring a positive customer experience. In This Role, You Will Process financial transactions such as deposits, withdrawals, and bill payments per Standardised Operating Procedures, industry regulations and TD’s Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters. Respond and resolve customer concerns using standard procedures and escalating non‑standard activities as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist to improve and achieve operational excellence. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organisational, planning and time‑management skills for a fast‑paced environment. Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet. Go‑getter who can exercise initiative and be accurate and detail‑oriented to handle multiple tasks and changing priorities. Dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous and effective manner. About TD TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. Over 95,000 TD colleagues bring their skills, talents and creativity to the Bank, those we serve and the economies we support. Benefits & Total Rewards The Total Rewards package reflects the investments we make in colleagues to help them and their families achieve financial, physical and mental well‑being goals. Total Rewards includes a base salary, variable compensation and key plans such as health and well‑being benefits, savings and retirement programmes, paid time off, banking benefits and discounts, career development and award & recognition programmes. Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programmes and a competitive benefits plan, we’re committed to providing the support colleagues need to thrive at work and at home. This job opportunity is subject to provincial employment regulations. Language Requirement (Quebec Only) Sans Objet Referral Referrals increase your chances of interviewing at TD by 2x. Contact We look forward to hearing from you #J-18808-Ljbffr