Customer Support Analyst

Customer Support Specialist page is loaded## Customer Support Specialistlocations: Ontario, Canadatime type: Temps pleinposted on: Publié hierjob requisition id: R0032175**Customer Support Specialist****About the Role** Join our team of technical experts and report to the Customer Support Manager. In this role, you will be responsible for the installation, monitoring, maintenance, and troubleshooting of Creditron's payment management software, ensuring our clients receive exceptional technical support.**What You'll Do*** Diagnose, troubleshoot, and resolve technical issues related to Creditron products.* Develop and maintain clear how-to guides and knowledge base articles.* Install and manage software updates, patches, and new releases for clients.* Provide friendly and effective customer support via phone and remote access tools (e.g., WebEx).* Collaborate with third-party vendors to coordinate hardware support and repairs.* Maintain detailed and accurate records in our incident tracking system.* Support the physical payment processing hardware.* Escalate customer billing and renewal inquiries to the appropriate internal teams.**What You'll Need*** A minimum of 5 years of experience in software customer service or technical support.* A degree or diploma in a computer-related field (e.g., Computer Science, Computer Engineering).* Proficiency in: Windows Servers, IT/Networking, SQL Server (2022+), IIS, SSRS, SSMS, Python scripting, SQL Server Profiler, and Microsoft Azure.* A customer-centric mindset with excellent interpersonal skills to work effectively with diverse client roles.* A proactive and resourceful approach to problem-solving.* Strong attention to detail and a commitment to seeing tasks through to completion.* The ability to manage multiple priorities and resolve issues efficiently in a fast-paced environment.* Clear and professional communication skills, both written and verbal.* Willingness to travel to customer sites in North America (up to 10%) during peak periods.* Availability to work Monday to Friday (8:30 AM – 5:00 PM or 11:30 AM – 8:00 PM EST), with flexibility for occasional evening or weekend work for urgent issues.**Bonus Points If You Have*** Certifications in Microsoft Windows Server or MS SQL.* ITIL certification.* Experience with accounting or information systems.* Experience with web application performance and scalability testing.* Familiarity with computer hardware.**What We Offer You*** 3 weeks of vacation and 5 personal days.* Comprehensive medical, dental, and vision benefits from day one.* Company stock ownership and RRSP/401k matching programs.* Lifestyle perks and wellness benefits.* Remote work flexibility.Creditron, established in 1994, is a leading provider of payment processing and receivables automation solutions for financial institutions, businesses, government entities, and non-profit organizations across North America. With over 400 clients, including some of the world's most sophisticated companies, Creditron's solutions have processed more than 400 million transactions, representing $100 billion. The company emphasizes a culture of shared values and employee engagement, fostering a collaborative and innovative work environment. As part of Harris Healthcare, Creditron offers employees opportunities for professional growth and development within a supportive and dynamic organization.Harris fournit des solutions logicielles essentielles pour le secteur public, les soins de santé, les services publics et le secteur privé en Amérique du Nord, en Europe, en Asie et en Australie. Travailler pour Harris est l'occasion idéale de réaliser vos objectifs professionnels ainsi que vos rêves personnels Nos employés bénéficient d'un environnement de travail décontracté qui offre un confort tout en fournissant un service de qualité supérieure à nos clients. Nous offrons un ensemble complet d'avantages sociaux ainsi que d'autres "avantages" supplémentaires * Nous donnons à nos employés les moyens de faire la différence* Nous avons une culture d'entreprise riche* Nous offrons la possibilité d'apprendre* Nous sommes financièrement solides et nous appartenons à la plus grande société de logiciels du Canada (CSI)* On s'amuse beaucoup Suivez-nous sur les médias sociaux pour en savoir plus sur les valeurs, la culture et les initiatives de notre entreprise **Harris est un employeur à égalité de chances et d'action positive. Nous considérons les candidats sans considération de race, couleur, religion, âge, origine nationale, ascendance, origine ethnique, sexe, identité de genre, expression de genre, orientation sexuelle, statut matrimonial, statut de vétéran, handicap, information génétique, statut de citoyen ou autre groupe protégé par la loi fédérale, provinciale ou locale.** *Si vous souhaitez nous contacter concernant l'accessibilité de notre site Web ou si vous avez besoin d'aide pour remplir le formulaire de demande d'emploi, veuillez nous contacter au (1)-613-226-5611 ou à HarrisTalentAcquisition@harriscomputer.com. Ces informations de contact sont uniquement destinées aux demandes d'accommodement raisonnable et ne peuvent être utilisées pour se renseigner sur le statut des candidatures.* #J-18808-Ljbffr