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Cloud & Data Ops Technical Support Engineer (HealthTech / Clinical Platforms)
1 month ago
Cloud & Data Ops Technical Support Engineer (HealthTech / Clinical Platforms) This range is provided by US Tech Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $70.00/hr - $90.00/hr Duration: 6 months contract Job Description The team supports cloud-based healthcare and research platforms that integrate clinical, analytical, and real-world data. The role involves troubleshooting technical issues, managing configurations, and ensuring smooth platform operations to support both internal teams and external users. As a Cloud & Data Ops Technical Support Engineer, you’ll collaborate with engineers, data specialists, and customers to diagnose and resolve technical issues, automate workflows, and enhance system reliability. Responsibilities Analyze and manage technical support cases end-to-end — identify, reproduce, and resolve platform issues. Support client onboarding and environment setup, including configuration and access management. Troubleshoot cloud infrastructure, data access, and performance issues across multiple environments. Improve support processes by identifying recurring issues, documenting solutions, and recommending automation opportunities. Develop internal documentation, reports, and dashboards to track and communicate technical insights. Collaborate with cross-functional teams to ensure platform stability and a seamless customer experience. Experience 3+ years of experience working with programming languages such as Python or R. Proficiency with SQL and experience resolving data or query-related issues. Experience working with cloud environments (e.g., GCP, AWS, or Azure) managing buckets, VMs, or security access. Familiarity with Jira, GitHub, and version control practices. Strong troubleshooting and analytical skills with attention to detail. Effective communicator, able to translate technical issues for both technical and non-technical audiences. Skills Python, R, or a similar object-oriented programming language. SQL and ability to identify root cause of data issues. Healthcare technology platforms. Education Bachelor’s degree in Computer Science, Statistics, Mathematics, Information Systems, or a related technical field. Recruiter Details Name: Deepak Seniority level Associate Employment type Contract Job function Information Technology Industries IT Services and IT Consulting US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr
