Customer Care Specialist
2 weeks ago
Customer Care Specialist (12-month contract)Join to apply for the Customer Care Specialist (12-month contract) role at Axonify.Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Axonify.OverviewAxonify is the leading learning and enablement platform, redefining frontline performance and empowering companies to achieve unmatched customer experience (CX), higher sales, improved workplace safety, and lower turnover.ResponsibilitiesAct as a trusted partner to customers, resellers, and internal teams—helping them troubleshoot issues, find solutions, and maximize the value of Axonify.Investigate and resolve technical questions, support requests, and feedback through email, phone, or video within defined SLAs.Analyze complex customer issues to identify root causes, workarounds, or long-term solutions, collaborating with internal teams to drive resolution.Lead engaging training sessions and monthly webinars that empower administrators to self-serve and succeed.Create and maintain Help Center content and internal resources to enhance product knowledge and reduce support volume.Partner closely with Development and Customer Success teams to share insights, streamline processes, and improve the overall customer experience.Maintain high satisfaction scores and contribute to a culture of empathy, excellence, and continuous improvement.Qualifications2+ years of experience providing technical or customer support for web-based or SaaS applications.A strong mix of problem‑solving skills and empathy—you can translate complex tech into clear, human explanations.Excellent written and verbal communication skills; you know how to make customers feel heard and supported.The ability to stay organized, calm, and focused in a fast‑paced environment where priorities can shift quickly.Curiosity and initiative—you love learning new systems and finding smarter ways to get things done.Bonus points for experience creating content or videos, or a background in business analysis.Work LocationThis is a flexible position with the option of working in our office, hybrid throughout the week, or remotely with exceptions for our employee experience days.You will be provided with the tools, resources, and support to ensure your success.BenefitsAn impactful product that gives back to the communities and frontline workers that support our everyday lives.People with great attitudes that lead to great results through our values: Empathetic, Bold, Innovative and Empowering.A diverse team that celebrates unique perspectives and experiences that add richness to our culture.Leaders that trust deeply, who leverage our skills, adapt to us as individuals, and encourage us to be our best selves.Full employee benefits for a temporary employee agreement.Ready to Join the Axonify Team?Apply. Our Talent Acquisition team is committed to providing an outstanding experience throughout your journey with us. Learn more about Axonify by visiting www.axonify.com/careers.We believe our team’s unique life experiences, backgrounds, cultures, beliefs and abilities add richness to our culture and depth to our ideas. Our ongoing commitment to diversity and inclusion creates an environment that supports, empowers and delivers a sense of belonging for all members of the team.We want to remove barriers that may limit you from joining Axonify. Email us at accessibility@axonify.com to let us know how we can provide you with reasonable accommodations through our candidate journey. #J-18808-Ljbffr
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