Experienced Bicycle Mechanic

Job Description Scooteretti strives to be the very best retailer of electric bicycles and accessories in Canada. We’re looking for a dynamic and mature individual who is passionate about delivering excellence in everything they do. If you are creative, energetic, and possess a positive customer mindset, we want to hear from you Position Overview As a Bicycle Mechanic at Scooteretti, you’ll be an integral part of our service department, ensuring that every customer’s bike is safe, functional, and ready for the road or trail. With a strong focus on electric bicycles, this role offers an opportunity to grow your skills while working in a supportive and innovative environment. At Scooteretti, our mechanics are trained eBike Experts who possess an in-depth understanding of advanced eBike technologies. We are committed to training and supporting new team members to achieve this expert level. Service Department Responsibilities Assemble new bikes to showroom standards, perform tune-ups, and repair customer bikes to meet and exceed company safety and quality expectations. Diagnose and repair electrical and mechanical issues on electric bikes. Participate in the packing and shipping of online bike sales. Maintain a spotless, well organized, and efficient workspace, adhering to health and safety regulations. Manage and organize the inventory of spare parts, ensuring everything is stocked and accounted for. Update customer records and service tickets in the POS system. Participate in offsite logistics as required. Customer Service Responsibilities Ensure all customer service standards are met, delivering exceptional experiences. Clearly explain bike repair or tune-up needs to customers and recommend appropriate solutions. Collaborate with customers to understand their concerns and accurately diagnose issues. Handle customer concerns professionally and resolve them effectively. Assist with phone inquiries and direct customers to the appropriate team member when necessary. Support the sales team by assisting customers on the sales floor when needed. Process sales, returns, and exchanges using the company’s POS and online systems. Qualifications Minimum of 1 year of experience in bicycle repair and assembly. Familiarity with electric bicycles and/or a willingness to learn eBike systems (e.g., Bosch, Shimano, Yamaha). Exceptional communication and interpersonal skills; French language is a plus. Ability to work in a fast‑paced setting, managing multiple tasks efficiently. Strong time management and problem‑solving skills. Ability to work independently while contributing positively to the team environment. What We Offer Above Industry Wages and Compensation: We reward hard work and expertise. Premium Benefits Package: Comprehensive health and wellness coverage. State‑of‑The‑Art Workspace: A clean, organized, and modern workshop designed for efficiency. Training and Development: Learn from our trained eBike Experts and gain hands‑on experience with the latest eBike systems. We are committed to helping you become an expert in the field. Positive Work Environment: A collaborative and inclusive culture where your contributions matter. Staff Discounts: On bikes, parts, and accessories. Your ability to adapt to various situations, challenges, and duties will be crucial to your success in this role. To Apply If you’re ready to join a team that is passionate about bikes and customer service, please send your resume and a brief cover letter with your experience. Please note that only those who meet the qualifications will be contacted for an interview. Company Description Scooteretti is one of Canada’s leading premium electric bike retailers, proudly based in the Ottawa–Gatineau region and serving customers nationwide. Since 2010, we’ve specialized exclusively in Bosch-powered e‑bikes from world‑class European brands such as Riese & Müller, Gazelle, Cube, Moustache, Tern, Urban Arrow and more. Our mission is simple: to inspire more Canadians to ride by offering safe, reliable, and innovative e‑bikes backed by exceptional customer service and lifetime support. With a passionate team of cycling enthusiasts, we focus on creating outstanding in‑store and online experiences, from expert guidance to professional after‑sales care. As we continue to grow, including the opening of our new flagship location at Ottawa Train Yards in 2026, we’re looking for motivated, customer‑focused individuals who share our passion for cycling, sustainability, and community. Scooteretti is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr