Community Lead, Temporary

p>We are Ontario Health at Home, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

Position: Patient Care Contracts Lead – Family Managed Home Care (#156-24)

Description:

The Patient Care Contracts Lead – Family Managed Home Care will focus on supporting newly implemented Ontario Health at Home priorities and programs such as the Family Managed Home Care (FMHC) program. As a member of the provincial Patient Care Contracts - Specialty Contracts team, the Lead builds and maintains relationships with the Contracts Specialists, Contracts Manager, Care Coordinators, Finance leads, as well as the patients and families registered in the FMHC Program with information and timely access to the program.

1. Provides contract information and guidance to identified patients/Substitute Decision Makers (SDMs) regarding newly implemented Ontario Health at Home priorities, such as the FMHC program.
2. Provides education and training to patient/SDM as needed regarding FMHC agreement, onboarding, funding, reporting processes and ensuring they receive prompt reimbursement for services that are compliant with the Ontario Health at Home agreement and the relevant policies and directives of Ontario Health at Home.
3. Participates as part of a larger Ontario Health at Home team in determining patient’s/SDM’s ability to manage responsibilities of the FMHC agreement, in conjunction with Patient Services and Finance and other Ontario Health at Home programs as appropriate.
4. Performance monitoring and compliance auditing and notifies management of trends where appropriate.
5. Maintains detailed filing system for audit, and is compliant with records management policy of the organization.
6. Assists with orientation, reporting, training and caseload volume of Contract Specialists.
7. Participates in presentations and ongoing development of various Ontario Health at Home programs providing input and feedback on the FMHC agreement and related contracting processes.
8. Supports a targeted geographic area, but the role is provincial to allow flexibility to provide support as needed in all areas to maintain a steady workflow and respond to surges and dips in FMHC referral volume and contract maintenance tasks (e.g. annual rate increases, annual school year agreements) across the province.
   1. Demonstrate knowledge of analytical and interpretation skills that would support quality outcomes.
   2. Experience in change management, project management, quality improvement.
   3. Experience drafting and executing contracts on behalf of the Organization.
   4. Strong stakeholder management skills and attention to detail required.
   5. Able to use MS Office applications (e.g., Word, Excel, PowerPoint, SharePoint etc.).
   6. Ability to communicate and explain complex finance and contract information to patients/SDMs.
   7. Ability to collaborate with Ontario Health at Home internal and external partners as well as Ontario Health at Home staff at all levels and identify problems, handle complaints, and suggest changes to current practices and procedures.
   8. Proven proficiency with Microsoft spreadsheet and word-processing programs.
   9. Must have a valid driver’s license and access to a reliable vehicle, as some travel may be required.
   10. Advanced oral and written proficiency in both English and French is required.

   French Proficiency: French required

   Salary: To be discussed

   Terms of Employment: Temporary, Full-Time

   How to Apply:

   Equity, Inclusion, Diversity and Anti-Racism Commitment

   Ontario Health at Home is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. Accommodations for persons with disabilities required during the recruitment process are available upon request.

---