Digital Product Manager

On behalf of our client, Affinity is seeking an experienced Digital Product Manager who will work with multiple internal and external stakeholders to develop solutions for mission critical client facing online banking and mobile banking applications. As a component of product ownership, identifying, analyzing and documenting complex business requirements and processes will be key. The successful candidate will participate in a large digital transformation project with significant organizational impact and should be comfortable working independently on challenging assignments while maintaining extensive contact with internal customers and subject matter experts. Key objectives include supporting application development teams; UI/UX design teams, building relationships with key business stakeholders, SMEs, and IT team; collaborating with other Product Managers to grow internal team SLAs and standards; leveraging vendor relationships, IT resources and industry initiatives to balance the needs of our business. Essential Duties and Responsibilities Participate in the collection and analysis of information; interview subject matter experts (SMEs), observe operations and use knowledge of business systems and processes to develop solutions to specific problems; Maintain strong relationships with our business to keep up to date on operational procedures and methods; current business processes and business activities/best practices; and recommending changes for improvement; Serve as a liaison between business stakeholders and technical IT teams to align enterprise objectives by advocating for business and user needs; articulating requirements; manage backlog requests; representing the user’s requirements in the design, development, validation and implementation of appropriate technology solutions; Assist in managing a portfolio of technical applications; Provide business vision and guides leaders with a focus on customer impact behind all projects, including the motivating factors for all stakeholders; Develop and maintain release schedules, prioritizes features and collaborates with other business units and technology teams as necessary for release management; Partner with technical business units in the research, analysis and resolution of system and process problems; Locate, gather and analyze information on potential solutions and best practices and evaluate the potential benefits to the organization; Coordinate efforts to train operational support areas; Partner with application support to ensure operational excellence; Prepare and deliver presentations to project stakeholders when appropriate; Knowledge, Skills, and Abilities Technical and Professional Knowledge: Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise; Concepts of risk management, issue tracking, change management and requirements gathering. Information technology support and technical documentation. Business planning and analysis – with demonstrated ability to develop product strategy and deliver detailed business requirements based on that strategy. Interpreting client input, clarifying issues and developing solutions. Preparing various reports, summaries, surveys and written recommendations. User acceptance testing principles Understanding of project management methodologies and fundamentals of the software development lifecycle. Preparing and delivering written and oral presentations. Experience in or with Fintech, Paytech, white label Open Banking, challenger banks, Crypto-currency, Money Services Business desired. Skill in Analysis: Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions and make recommendations; Communication: Requires exceptional communication skills focused on collaboration and consensus building; clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand the message; Time-Management: Comfortable participating and managing multiple ongoing initiatives that may be at different points in SDLC. Ability to Exercise Judgment and Decision Making: Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences; Building Effective Relationships: Develop and use collaborative relationships to facilitate the accomplishment of work goals; Client Focus: Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships. Educational/Previous Experience Requirements Minimum of a B.S. in Computer Science, MIS, Business or related degree and three (3) years of relevant experience or a combination of training, education and experience; Product Management Experience – 4+ years of experience in defining and documenting business and technical requirements and processes, systems analysis, business process modeling, representing stakeholders on project teams, creating user stories, and identifying market and customer needs. Liaison between business and IT development teams - 4+ years of experience collaborating with business stakeholders across multiple business lines and software development teams, to help plan releases and build operational roadmaps for the implementation and use of client facing banking applications. Small Business or Commercial Banking digital products - Have completed at least one project working as a Product Owner to build, upgrade or enhance a small business or commercial banking application within the financial services industry such as web applications, customer portals or mobile application. Affinity Earn Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/ About Affinity Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need. For more information on Affinity, please visit www.affinity-group.ca Job Number: 12682 #J-18808-Ljbffr