Bilingual Analyst

OverviewEchelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.Who we areAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion At CCG, we are committed to delivering an exceptional Associate experience. We offer:Work-life harmony with access to an award-winning holistic wellness programContinuous learning through our robust corporate curriculum and education reimbursement programIncredible rewards, travel incentives, and product and service discountsPay-for-performance and best-in-class recognition programsCompetitive benefits that include a defined contribution plan, personal spending account, and so much moreJoin our growing team where everyone belongsWhat You Will DoReporting to the SIU Manager, the SIU Analyst is responsible for the identification and analysis of suspicious claims, development of fraud detection and prevention tools through data analytics and supporting overall Fraud Strategy initiatives. This position is the subject matters expert for fraud detection technology and responsible for developing materials and conducting technical training when appropriate. The ideal candidate is a multi-line claims expert that is passionate about claims investigations, has a high degree of analytical ability and problem-solving skills, with an ability to probe data and generate reports to identify potential fraud and must be able to maintain confidentiality.Review SIU referrals and determine which claims meet the established criteria and will be accepted for investigation by SIUAnalyze internal and external data systems to identify suspicious claims activityComplete open-source intelligence (OSINT) searchesDesign and create data reports/tools to proactively identify questionable claims or policy activityProvide recommendations for action post-investigationSupport development of case investigations, fraud detection and tool enhancements for all lines of business and regionsIdentify issues, resource challenges and competing priorities regarding fraud identification and escalate to Claims ManagementWho You AreMinimum 8 years of claims handling or direct related experience in Personal and Commercial multi-line claims: Auto, Property, Accident Benefits and CasualtyExperience with conducting OSINT researchExperience working on a national level that involves different Provincial Legislation and policiesMinimum 2 years working with data analyticsExperience using fraud detection tools and proficiency in MS Office Suite products and previous use of HCAIAbility to maintain confidentiality and effectively prioritize and execute tasks in a high-pressure environmentCompletion of or willingness to obtain Certified Fraud Examiner (CFE) certification preferredCompletion of or willingness to obtain OSINT certificate preferredUniversity degree or college diploma is preferredCIP designation or working towards is an assetProvincial licensing if/where requiredFluency in both English and French required, including strong written and verbal communication skillsOur CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. #J-18808-Ljbffr