Head of Customer Success Americas

OverviewJoin to apply for the Head of Customer Success Americas role at Assaia – The ApronAI.Get AI-powered advice on this job and more exclusive features.Assaia International AG provides AI-based software solutions for global airports and airlines. We were founded in February 2018 in Switzerland, headquartered in Zurich and New York and we have a fast-growing team located across Europe and North America.Assaia offers AI-based computer-vision solutions that monitor and analyze aircraft turnaround processes from video streams. Assaia’s solutions help airports and airlines improve on-time performance, efficiency, safety, and sustainability metrics, helping them get their passengers to their destinations on time. We work with aviation companies across the world including New York JFKIAT, Toronto Pearson, United Airlines, British Airways, London Heathrow and more.See details and demos on our website and LinkedinWe are looking for a Head of Customer Success Americas with a strong operational aviation background.ResponsibilitiesBuild a deep understanding of customer/user (airport, airline, ground handler) operations to define use cases/concepts of operations that describe how Assaia\'s product suite will be used and how it adds value.Ensure that the customer receives a system fully configured towards its intended use cases.Ensure that users fully integrate Assaia\'s products into their daily work routine and Standard Operating Procedures to achieve superior business outcomes.Consult customers on ways to further improve their operations and suggest additional opportunities.Create/identify upsell opportunities.Provide input into product development organization based on feedback from customer engagementsSupport the sales team during pre-sales campaigns and ensure prospective customers understand how to use our solutions and the value they can generate for them.Support sales team with detailed knowledge and understanding of usage and results of our products and services.Ultimately, the customer success team’s objectives are to create:References: happy customers who are willing to share or allow us to share stories about what we jointly achieved.Retention: happy customers who do not stop working with us and stay with us after the initial contract duration is over.Revenue: unlock further revenue potential by proving customer value and identifying new growth opportunities.RequirementsIn-depth experience in the aviation sector, preferably, from a ground operations / APOC / OCC perspective to better relate to the customer organization and processes.Must work independently and proactively in a remote setting.Strong analytical skill set.Self-confident and loves to engage with customers.Likeable and highly empathetic.Knows how to deal with people from different cultural and professional backgrounds.Ability and willingness for extensive international travel.Must be able to work in the US or Canada.Very good command of English is a must, any other language skills are a bonus.Why AssaiaAssaia is a unique place where you can work on a technically advanced and innovative product for an exciting and important industry. You will be working in a diverse international team of smart people who can learn a lot from each other – all this without leaving your home – or sunbed, if you wishYour input will be valuable and we actively ask everyone to share their thoughts and ideas to help steer the direction of the company’s development. Additionally, we offer:CAD 110,000 – 150,000 gross / year (depending on the experience).A flat hierarchy and close to zero bureaucracy.Participation in making important decisions, your ideas will be heard and implemented.Always remote work and a flexible schedule.Paid vacation, paid sick leave.Paid relevant courses/online education/English courses.Great company culture based on honesty and mutual respect.Live team events.We are a team of 95 now. We are looking forward to expanding it with youSeniority levelExecutiveEmployment typeFull-timeReferrals increase your chances of interviewing at Assaia – The ApronAI by 2xGet notified about new Head of Customer Success jobs in Canada. #J-18808-Ljbffr