Crisis Counsellor

Join to apply for the Crisis Counsellor role at Ottawa Police Service Competition Number: 17852 Applications will be accepted until 2359hrs on 25/11/2025. Posting Details: This posting is for various casual positions. All civilian competitions include the possibility of extension and/or additional temporary or permanent positions. Salary Information: $110,577.74 - $130,221.00 annually. (2025 rates of pay) It is expected that the competition components will be held during the month of November 2025. All applications must be received on time and through the online application system. Applicants are required to upload their cover letter and resume in addition to the candidate profile. The cover letter should clearly outline your qualifications for this position. More information about our hiring process can be found on the website under the Hiring Process menu. Job Information Directorate: Investigations Section: Victim Support Pay Group: Nine (9) Job Code: 10005257 Work Location: Central - 19 Fairmont Supervisor's Title: Manager Victim Crisis Effective Date: March 21, 2024 Overall Purpose Under the direction of the Manager, Victim Crisis, the Crisis Counsellor will be responsible for providing crisis intervention, post-trauma counselling, assessment and referral to victims and survivors of crime, tragic circumstances and critical incidents, liaising between the police service, Ottawa Victim Service, and other partners in the justice system and the community to ensure optimal provision of services. Major Responsibilities Provide Direct Crisis Intervention And Post Trauma Counselling Crisis intervention and post-trauma counselling to victims/survivors of crime, tragic circumstances, critical incidents, and disasters. Working in partnership with Ottawa Victim Services, Canadian Red Cross, Salvation Army and the City of Ottawa and other community service providers to provide these direct services to victims and survivors of crime and trauma. Provide assessment and referral of victims/survivors to appropriate community resources Assessing and triage accordingly all assigned cases for high-risk lethality. Assessing focusing on identifying the level of risk, impact of the event and availability of resources to individuals, groups and community. Ensuring that all high-risk partner assault cases are referred to the Partner Assault Support Team for review as well as liaise with PAST team agencies when mandated to do so. Referring to appropriate community resources including working collaboratively with Ottawa Victim Services to provide services. Liaise with OPS Members and Community Agencies in Providing Services to Victims / Survivors Working in conjunction with sworn members to ensure that victims/survivors are provided the best possible service. Working in conjunction with community partners respecting all existing Memorandums of Understanding. Ensure that cultural interpretation is provided to individual, groups and community when required. Advocating for victims / survivors. Assist in the Development of Services for Victims/Survivors of Crime including liaising with other partners within the OPS, criminal justice system and the community to enhance and develop services for victims / clients. Assist in VCU enhancing and Maintaining its Service Delivery and Administrative Functions Providing input on standard operating procedures and protocols as requested. Participating in the evaluation of day-to-day operations to ensure ongoing improvements to function and services. Participate in team meetings. Actively participating in Clinical Supervision and creation of annual short and long term goals. Actively seek feedback from colleagues, manager and victims / survivors regarding the provision of services and participate in ongoing professional development activities. Provide training and presentations to members of the community and to members of the police service. Education Masters in counselling, Psychology, Social Work or demonstrated current registration in one of these Masters programs. Experience Three (3) years experience including: Direct experience in crisis intervention and post-trauma counselling with victims of crime, trauma, critical incidents; experience working with victims/survivors of violence against persons. Experience in clinical assessments and triaging multiple files including knowledge of identifying, assessing and managing high-risk indicators. Experience in Post Trauma Interventions. Experience in assessment, triage and knowledge of a variety of community resources. Working knowledge of Criminal Justice System. Experience in suicide risk assessment and intervention. Language English – fluency in oral, reading, and writing. Certifications and Licences N / A In-service Training Occupational Health & Safety. Respectful Workplace. Violence in the Workplace. Accessibility for Ontarians with Disabilities Act (AODA). Equity, Diversity & Inclusion (EDI). Road to Mental Health Readiness (R2MR). Active Bystandership for Law Enforcement (ABLE). Suicide Intervention Training will be provided if required. Job Knowledge A sound understanding of the Organization’s Mission, Vision and Values. Working Knowledge Of Professional code of ethics relevant to College. Child Family Services Act. Mental Health Act. Provincial and Federal Victims Bill of Rights. Best Practices in Crisis Intervention and Early Intervention. Social Service Agencies within City of Ottawa. The nature of work necessitates continuous awareness of developments in the social services field. Understanding and sensitivity to community diversity and related issues. OPS Competencies Communication Level 3 Teamwork Level 2 Adaptability Level 2 Service Orientation Level 2 Network & Relationship Building Level 2 Problem Solving Level 2 Leadership Level 1 Hours of Work The incumbent is required to work hours commensurate with a 24/7 shift schedule in order to meet operational requirements of the section, between days, afternoons, evenings and/or nights (including statutory holidays). Effort and Working Conditions Work within the Victim Crisis Unit is challenging and requires extensive interaction with operations, investigative services, and community groups. Work is generally performed on scene or in an office environment with controlled public access. Some risk is involved in often dealing with upset and traumatized individuals. Work requires driving to and attending scenes of critical incidents to provide crisis intervention to victims. The incumbent must be able to work shifts as designated in the “Hours of Work” section of the job description. Desired Qualifications Oral, reading, and writing fluency in French or other languages. Suicide Intervention Training. Disaster Mental Health Training. Advanced Level Post Trauma Interventions Training. Additional Competition Information We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted. Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. The Ottawa Police Service promotes the principles of diversity and inclusion. We provide accommodation during all parts of the hiring process as required. Applicants need to make their needs known if contacted to proceed to the selection process. Accessible formats and communication supports are available upon request. Additional information about our hiring process can be found on the recruiting website. Please direct any questions to CivilianStaffing@ottawapolice.ca. #J-18808-Ljbffr