Field Installation Specialist

7 days ago

Cambridge, Canada Robert Bosch Group Full time
HVAC Specialist - Water Source Heat Pumps
  • Full-time
  • Legal Entity: Bosch Thermotechnology Corp.

*** Competitive compensation and benefits package

*** Paid certifications and license renewals

*** Relocation assistance to Londonderry, NH area

*** No weekend or on-call work (Monday - Friday)

Bosch Home Comfort is currently seeking an experienced Heating / Air conditioning Service Technician to join the Bosch team supporting our growing market of heating, cooling, and hot water systems. This is a great opportunity to use your field service knowledge in an office setting supporting Bosch Home Comfort customers and contractors in the field.

***This position will be located at the Londonderry, NH Bosch Home Comfort support center.

Travel Expectation: Occasional travel (less than 5%).

This position requires a service technician that is customer-focused with Heating / Air conditioning and Hot Water and is adaptable to the changing needs of our expanding business.

Job Duties & Responsibilities:

  • Provide phone and email based troubleshooting and applications assistance to contractors, dealers, engineers, architects, and homeowners on hydronic heating, forced hot air, domestic hot water, air-conditioning, and heat pumps.
  • Work with different departments to support new product introduction, provide guidance on currently supported products, or assist in continuous improvement projects.
  • Represent the business with root cause analysis in complaint resolution or technical investigation when required.
  • Establish and maintain electronic support records of calls and emails.
  • Review technical materials to verify correctness. Develop departmental technical documents and assist with technical videos.
  • Provide troubleshooting and applications support internally to related departments and outside sales representatives.
  • Provide peer level support developing others in area(s) of technical expertise.
  • Assist the business in continual product and process improvements and reducing warranty and goodwill costs.
  • On-site field troubleshooting as needed.
  • Perform other duties as required.

Basic Qualifications:

  • High School diploma or GED.
  • 3+ years of experience with a minimum of two of the following: Gas service, installations, controls, fuel combustion, heat exchange/transfer, fluid transfer, fresh air and exhaust systems, air conditioning, compressors, and domestic hot water systems.

Preferred Qualifications:

  • Oil service and installations is a plus.
  • Experience with geothermal and Direct Digital Controls (DDC) products is a plus.
  • Strong problem-solving skills; Adaptability; Willingness to take initiative.
  • Diplomatic and strong interpersonal skills to handle customer escalations in a professional manner; Excellent customer orientation.
  • Good verbal and written communication skills.
  • Confidentiality and aptitude to deal with sensitive information.
  • Knowledge to function as a member of a team.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives.

FIRST Robotics (For Inspiration and Recognition of Science and Technology).

AWIM (A World In Motion).

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

Criminal background check and drug screening (including THC) required.

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