Apprentice General Manager

2 months ago

Mississauga, Canada Sunrise Senior Living - Canada Full time
p>COMMUNITY NAMESunrise of Erin Mills JOB OVERVIEW "Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Sunrise LeaderThe Executive Director is responsible for overall leadership, management, and success of their community. These responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care & services to seniors better than anyone. The Executive Director is expected to create, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members. RESPONSIBILITIES & QUALIFICATIONS

Responsibilities

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. p>

Inspiring Others:

  • Motivates individuals toward higher levels of performance that are aligned with the organization’s vision and values.

Guiding Team Success:

  • Using appropriate methods and a flexible interpersonal style, builds, motivates, and guides a cohesive team to complete team goals.
  • Provides clear direction and structure for the team in order to support their success.
  • Effectively manages the talent selection process by utilizing Sunrise best practices and resources.
  • Embraces workforce diversity.
  • Ensures consistent and timely orientation and ongoing training is delivered to team members.
  • Focuses on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
  • Promotes the Employee Assistance Program (EAP) as a resource for team members.

Coaching and Developing Others:

  • Provides feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and supports the development of individual skills and abilities.
  • Conveys performance expectations and provides timely feedback to ensure performance standards are met.
  • Actively builds a qualified, internal pipeline for community roles and strives to promote internal team members to key leadership positions.
  • Maintains compliance in assigned required training as applicable to this role to ensure that Sunrise standards are always met.
  • Creates an environment that results in team members sharing positive feedback related to trust on annual engagement surveys.
  • Provides frequent and consistent communication with team, residents, and the community.

Leading Change:

  • Drives organizational and cultural changes needed to achieve strategic objectives, catalyzes new approaches to improve results by transforming organizational culture, systems, or products/services, and helps others overcome resistance to change.
  • Facilitates transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
  • Achieves outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.

Quality Assurance and Regulatory Compliance:

  • Strives for excellent quality care and service delivery and institutes and ensures corrective action in a timely manner.
  • Reviews customer and secret shopper surveys and acts accordingly by instituting appropriate corrective actions in a timely manner.
  • Develops a thorough working knowledge of state regulations, policies and procedures dictated for residents and ensures compliance.
  • Acts as the Community Privacy Representative.
  • Ensures all resident administrative files are well maintained, current and in compliance with state Regulations.
  • Follows up on issues identified in the regional team site visit report.
  • Follows up on mock survey process.
  • Ensures community is in compliance with OSHA requirements.
  • Provides leadership and promotion of the Sunrise Safety and Risk Management policies.
  • Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS) and Lockout Tagout procedures.

Family Services:

  • Maintains monthly proactive communication with resident’s family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
  • Oversees the planning of an in-house family event monthly.
  • Ensures implementation and maintenance of a family support program.
  • Ensures Family Service Meetings are happening regularly according to Sunrise policy.

Business Development and Top Line Growth:

  • Demonstrates the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
  • Spends one hour weekly with the Director of Sales (DOS), coaching as the DOS makes database contact calls.
  • Ensures that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP’s/SPP’s and sales.
  • Holds DOS accountable for the community’s daily contact goal.
  • Ensures the community has an effective external business development strategy in place, with clear accountabilities assigned and is able to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
  • Holds DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.
  • Manages the P&L.
  • Actively participates in local business councils.
  • Instills in team members a “whole community approach”.
  • Possesses functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
  • New service opportunities.

Financial Management:

  • Strives to improve profitability year over year in line with owner expectations.
  • Prepares and adheres to the community budget.
  • Reviews monthly financial statements and implements plans of action for deficiencies.
  • Utilizes revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
  • Effectively manages collections process.
  • Manages variable and other productive labor to benchmarks, adjusting timely to occupancy and service level changes.
  • Manages key, non-labor operating costs in line with budgeted levels.
  • Processes and submits monthly expenses and budget data timely per Sunrise policies and internal business controls.
  • Encourages and rewards for prudent risk taking.

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