Service Desk Analyst

Join to apply for the Service Desk Analyst role at Stantec.At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day.Your OpportunityOur Information Technology team is currently seeking to fill one full-time Tier 1 Service Desk Analyst position whose primary role will be to provide prompt and courteous customer support by responding professionally to requests for IT technical assistance via phone, chat, self-service ticketing tool or in person (where applicable).Your Key ResponsibilitiesWorking in a team environment, you will analyze, resolve and document problems related to Stantec’s IT infrastructure and core applications.Primarily responsible for logging, triaging and resolving incidents and service requests via phone, chat and self-service portal.Provide strong customer service when responding to requests.Work in a dynamic and challenging service desk environment to provide quality support to our internal clients.Your Capabilities and CredentialsExceptional written and verbal communication skills will be required in addition to well-developed problem solving and troubleshooting skills.The successful candidate should possess the ability to work in a fast paced, multitasking environment.A strong knowledge of diverse hardware, software and operating systems with an interest in and taking the initiative to keep current with same.Working knowledge of Active Directory and ITIL processes will also be key to your success.Preference will be given to candidates that have related experience with Oracle EBS.Strong customer service focus.Education and ExperiencePost-secondary education in Information TechnologyMinimum of one to two years of IT experience or equivalent along with a strong customer service focus.This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.Stantec is a place where the best and brightest come to build on each other’s talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per week.Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care spending account, wellness spending account, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off. Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account. The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.Primary Location: Canada | AB | EdmontonOrganization: 1374 IT Services-CA Corporate-Edmonton ABEmployee Status: RegularTravel: NoSchedule: Full timeJob Posting: 29/10/2025 08:10:00Req ID: 1002269Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesBusiness Consulting and ServicesGet notified about new Service Desk Analyst jobs in Edmonton, Alberta, Canada. #J-18808-Ljbffr