Patient Services Manager, Mental Health Program

Position Summary The Patient Services Manager is a regulated health professional who maintains 24‑hour responsibility for all aspects of patient care activities for an assigned corporate patient care service(s). The incumbent provides clinical and management leadership, direction, and support to interdisciplinary team members in the provision of optimum quality care to patients and their families or significant others. This role promotes and facilitates the continuum of care delivery both internally and with external agencies to ensure a positive outcome for patients under the general direction of the Patient Services Director. This will be accomplished through the implementation and use of quality improvement, utilisation management, staff development and resource management strategies. The incumbent works collaboratively within the Patient Care Program Management model and in concert with the Service Teams, Professional Practice Committees and the Patient Services Program Director. It is the expectation of Quinte Health that all staff members are accountable for the delivery of high‑quality, safe, and reliable care along with a safe work environment to ensure and protect the health and safety of those who use and deliver the programmes and services provided by our organisation. The position is 37.5 hours per week and may require travel between hospital sites. Required BScN completed or in progress or equivalent combination of education and work experience in the Mental Health field. 3 years of progressive and recent professional leadership/management experience. Current registration and membership in good standing with a recognised health‑related regulatory body in Ontario. Minimum of 5 years progressive and recent experience in Mental Health. Communication, both verbal and written, ability. Excellent clinical skills as required for the clinical service area. Demonstrated ability to support staff in the accomplishment of service goals and objectives. Excellent problem‑solving skills. Ability to perform all specialised functions in the relative clinical service area. Duties Direct team members in the implementation of Standards of Practice and ensure that appropriate standards are met which leads to positive patient outcomes. Provide leadership to the patient care team to ensure patient/family‑focused care within a coordinated integrated care planning model of care delivery. Act as a resource to the team through clinical expertise and knowledge base related to the medical/clinical needs of patients, incorporating nursing theories and research‑based practice to support clinical decision making and assisting in day‑to‑day problem solving within and across the services. Work with community partners to ensure the provision of timely care to meet the needs of the patient, assisting the team to manage risks, incidents, family/client complaints and discharge planning. Assist the team to develop, maintain and assume overall responsibility for continuous quality improvement, utilisation management and risk management activities, including implementation of standards and tracking mechanisms. Provide guidance and direction in the discharge planning process and with the Patient Care Leader of the Service, providing support to the team. As a member of the Service Team, assist with the organisation, planning and implementation activities of the service team. Promote and maintain good interdepartmental relationships. Determine the appropriate resource requirements to meet the needs of the service through appropriate benchmarking and utilisation management, participate with the Director to develop corresponding operating and capital budgets, and monitor resource utilisation and financial performance. Monitor, maintain and update the ongoing use of the established Workload Measurement System to assist the team with productivity monitoring. Develop the master schedule for each area of the service in conjunction with the staff within the service. Support and participate in the upgrading, implementation and maintenance of an integrated computerized Hospital Information System. Select, hire, promote, transfer, discipline, terminate and manage the labour relations and payroll function for all staff members within the service. Assist the Service Team in using the performance appraisal programme to evaluate and improve the performance of staff members and outcomes for clients. Support the professional development of staff including the provision of educational programmes and participation in continuing education sessions. Determine the orientation needs of staff and coordinate the orientation programme in conjunction with the Service Team. Ensure appropriate work schedules are developed and maintained. Maintain a presence wherever the service is provided across the corporation. Provide overall delegation of and support to student programmes assigned to the area and enlist the participation of staff in student preceptorship programmes. Carry out all other patient care related duties as delegated. Work collaboratively with other Patient Services Managers and provide coverage (performs the duties) for those Managers as required. Perform other duties as assigned from time to time. CORE COMPETENCIES Achieving Results: Collaboration, ability to influence, organisational awareness, results orientation, service and quality orientation Leading Effectively: Developing others, holding self and others accountable, visionary leadership Thinking Critically: Business acumen, strategic orientation Personal Effectiveness: Interpersonal sensitivity, leadership presence Physical Demands Analysis Strength Required rarely – lifting average 5‑10 pounds, maximum 15 pounds, carrying, pushing/pulling. Mobility Required often – prolonged sitting. Required occasionally – standing and walking on hard surfaces, bending/stooping. Dexterity Required often – prolonged fine finger movements. Required frequently – gripping/grasping, eye/hand coordination. Required briefly – reaching with both hands. Equal Opportunity We thank all interested candidates for their responses; however, only those chosen for an interview will be contacted. Quinte Health is an equal‑opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedoms and the Ontario Human Rights Code. Our recruitment process follows the Accessibility for Ontarians with Disabilities Act to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613‑969‑7400 x2577. Seniority level Mid‑Senior level Employment type Full‑time Job function Health Care Provider Industries Hospitals and Health Care #J-18808-Ljbffr