Current jobs related to Client Services Supervisor - Toronto, Ontario - Stein's Garden & Home

  • Client Services Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Circle of Care, Sinai Health Full time

    Job DescriptionThe Client Service Supervisor is responsible for the ongoing assessment of clients and the development of an appropriate care plan that meets client needs. Ongoing education, support, and supervision of Home Service Workers as well as the development and implementation of an effective communication strategy to ensure staff are aware of changes...

  • Client Services Supervisor

    3 days ago

    Toronto, Ontario, Canada Tbwa ChiatDay Inc Full time

    About Us: Zulu Alpha Kilo is a purpose-driven company that believes creativity is at the heart of everything we do. We strive to create work that is effective, impactful, and stands out. With a team of 180+ people across offices in New York, Toronto, and Vancouver, we're always looking for top talent who shares our mission to challenge the status quo and...

  • Client Services Supervisor

    7 days ago

    Toronto, Ontario, Canada City of Toronto Full time

    Job SummaryThe City of Toronto is seeking a highly skilled and experienced Supervisor to lead the Central Intake Client Services team. As a key member of our team, you will be responsible for supervising staff, providing training and development opportunities, and ensuring the delivery of high-quality client services.Main ResponsibilitiesSupervise and...

  • Supervisor of Client Support Services

    7 days ago

    Toronto, Ontario, Canada City of Toronto Full time

    About the PositionWe are seeking an experienced Supervisor to join our Central Intake Client Services team. As a key member of our team, you will be responsible for leading a team of Client Service Representatives, providing training and development opportunities, and ensuring the delivery of high-quality client services.Main ResponsibilitiesProvide...

  • Food Service Supervisor

    7 days ago

    Toronto, Ontario, Canada Kramer's Bar & Grill Full time

    About the JobWe are seeking an experienced Food Service Supervisor to join our team at Kramer's Bar & Grill. This is a fantastic opportunity to take your career to the next level and work in a fast-paced environment where no two days are ever the same.ResponsibilitiesPlan and organize daily menu offerings and promotionsTrain staff on new procedures and...

  • Maintenance - Service Supervisor

    4 weeks ago

    Toronto, Ontario, Canada Stephensons Rental Services Inc. Full time

    Posted Monday, February 3, 2025 at 5:00 AMWho we areStephenson's Rental Services is a Canadian success story spanning over 70 years and 750 employees looking to expand our team with new diverse and talented individuals. We believe that simplicity is the key to unlocking greatness, and we push past obstacles that help you be your best. We live our values...

  • Client Programming Supervisor at Kendleton

    2 weeks ago

    Toronto, Ontario, Canada Homes First Full time

    Client Programming Supervisor at Kendleton Mission Statement: Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options. Position type: Full-time, Permanent Reports to: Site Manager Location: 101-121 Kendleton Drive Hours of Work: Wednesday –...

  • Client Programming Supervisor at Kendleton Role

    12 hours ago

    Toronto, Ontario, Canada Homes First Full time

    Job DescriptionHomes First Society, a leading provider of affordable housing and support services, seeks a highly skilled Client Programming Supervisor to join our team. This is an exciting opportunity for a dedicated professional to make a meaningful impact in the lives of individuals experiencing homelessness.The successful candidate will be responsible...

  • Senior Account Lead

    16 hours ago

    Toronto, Ontario, Canada Dept Full time

    At DEPT, we are committed to making a positive impact on the planet and creating an inclusive workplace where everyone has an equal opportunity to thrive.About the RoleWe are seeking an experienced Account Supervisor to join our Personalised Content team. As an Account Supervisor, you will be responsible for overseeing a variety of campaigns and managing the...

  • Food service supervisor

    4 weeks ago

    Toronto, Ontario, Canada Hirez Manpower Solutions Inc. Full time

    Job Title: Food Service SupervisorJob Type: Full-Time, Permanent50 per hourWe are hiring a motivated and experienced Food Service Supervisor for a fast-food restaurant on behalf of our client in the Greater Toronto Area . The selected candidate will oversee daily restaurant operations, lead a team, ensure customer satisfaction, maintain food quality and...

  • Hospitality Services Supervisor

    6 hours ago

    Toronto, Ontario, Canada COMPASS GROUP CANADA Full time

    Job SummaryThe Catering Supervisor will be the face of Compass Group Canada during on-site events, providing exceptional service and ensuring smooth operations.This role requires strong problem-solving skills, ability to multitask, and effective conflict resolution techniques.You will work independently or as part of a team to deliver outstanding results and...

  • Food service supervisor

    4 weeks ago

    Toronto, Ontario, Canada Hirez Manpower Solutions Inc. Full time

    Job Title: Food Service Supervisor (LMIA and PNP Support Available) Location: Toronto (In Person) Job Type: Full-Time, Permanent 50 per hour We are hiring a motivated and experienced Food Service Supervisor for a fast-food restaurant on behalf of our client in Toronto. The selected candidate will oversee daily restaurant operations, lead a team,...

  • Client Services Manager

    1 day ago

    Toronto, Ontario, Canada Elemental Full time

    **Overview**We're a dynamic Toronto-based creative agency dedicated to delivering exceptional client experiences.Our team has a proven track record of working with top brands, including Dyson, Scotiabank, and Canada Life.In this role, you'll play a key part in building strong relationships with our clients, ensuring their needs are met, and exceeding their...

  • Clinical Services Supervisor

    1 week ago

    Toronto, Ontario, Canada The Pod Group Full time

    The Pod Group is seeking a highly skilled and dedicated Clinical Services Supervisor to oversee the delivery of high-quality clinical care within our organization. As a key member of our team, you will play a pivotal role in ensuring that our patients receive exceptional support services.Your primary responsibility will be to provide clinical supervision,...

  • Multilingual Client Services Associate

    7 days ago

    Toronto, Ontario, Canada PMJ Employment Services Full time

    Job DescriptionWe are seeking a Multilingual Client Services Associate to join our team at PMJ Employment Services. As a key member of our support team, you will be responsible for assisting clients in resolving claim inquiries by providing prompt, professional, courteous, and accurate responses.Key ResponsibilitiesRespond promptly to inbound calls and email...

  • Food Service Supervisor

    5 days ago

    Toronto, Ontario, Canada Hirez Manpower Solutions Inc. Full time

    Job Title: Food Service Supervisor – LMIA & Immigration Support AvailableLocation: ON (On-Site)Job Type: Full-Time, PermanentSalary: $18.50 - $20.00 per hourJoin a Leading Restaurant in ON – Immigration Support AvailableWe are hiring an experienced Food Service Supervisor on behalf of our client, a well-established restaurant in ON. This is an excellent...

  • Service Control Systems Supervisor

    2 days ago

    Toronto, Ontario, Canada Johnson Controls, Inc. Full time

    Job DescriptionAs a Service Control Systems Supervisor, you will be responsible for supervising and providing leadership and work direction to Service Controls Technicians and Senior Controls Technicians.You will collaborate with sales to ensure all sales opportunities are supported, including linkage to installation opportunities.Your responsibilities will...

  • Food Service Supervisor

    3 weeks ago

    Toronto, Ontario, Canada Hirez Manpower Solutions Inc. Full time

    Job Title: Food Service Supervisor (LMIA and PNP Support Available) Location: Toronto (In Person) Job Type: Full-Time, Permanent Salary: $17.50 - $18.50 per hour About the Role: We are hiring a motivated and experienced Food Service Supervisor for a fast-food restaurant on behalf of our client in Toronto. The selected candidate will oversee daily...

  • Food Service Supervisor

    5 days ago

    Toronto, Ontario, Canada Hirez Manpower Solutions Inc. Full time

    Job Title: Food Service Supervisor – LMIA & Immigration Support Available Location: ON (On-Site) Job Type: Full-Time, Permanent Salary: $18.50 - $20.00 per hour Join a Leading Restaurant in ON – Immigration Support Available We are hiring an experienced Food Service Supervisor on behalf of our client, a well-established restaurant in ...

  • Food Service Supervisor

    5 days ago

    Toronto, Ontario, Canada Hirez Manpower Solutions Inc. Full time

    Job Title: Food Service Supervisor – LMIA & Immigration Support Available Location: Toronto, ON (On-Site) Job Type: Full-Time, Permanent Salary: $18.50 - $20.00 per hour Join a Leading Restaurant in Toronto – Immigration Support Available We are hiring an experienced Food Service Supervisor on behalf of our client, a well-established restaurant...

Client Services Supervisor

4 weeks ago

Toronto, Ontario, Canada Stein's Garden & Home Full time

Wednesday, February 12, 2025

Job Description

The Client Service Supervisor is responsible for the ongoing assessment of clients and the development of an appropriate care plan that meets client needs. Ongoing education, support, and supervision of Home Service Workers as well as the development and implementation of an effective communication strategy to ensure staff are aware of changes in clients' status in a timely manner. Arrange family and team meetings as necessary. Meet with Home Service Workers to complete an annual performance appraisal. The Client Service Supervisor works closely with the Service Coordinator to ensure clients receive care as scheduled and any changes in care are implemented immediately.

We are looking for: a full-time, permanent Client Services Supervisor

Salary: Commensurate with experience

Hours of Work: 34 hours per week. Monday to Thursday 8:30 AM to 4:30 PM and Friday 8:30 AM to 3:30 PM. This role includes time in the community, time in the office, and time working from home. Extensive travel across the GTA is required. Contributes to rotational on-call schedule.

Reports to: Manager, Client Services

Responsibilities

Supervision/Training Personal Support Workers

  • Participate in Personal Support Worker Orientation.
  • Provide Personal Support Workers with an overview of care delivery to clients.
  • Develop a communication system to ensure all staff are aware of changing client needs and information sharing as 24-hour service delivery.
  • Arrange to meet with staff on a regular basis (i.e., staff meetings) to discuss program and concerns.
  • Supervise Personal Support Workers through on-site scheduled and unscheduled spot checks, including evening and weekend visits.
  • Assist Home Service Workers in problem-solving.
  • Arrange spot check appointments, as per agency guidelines.
  • Provide training and follow-up on Delegated Acts, as required.
  • Provide direction to Personal Support Workers during crisis situations/urgent visits such as medical emergencies, death, etc.
  • Facilitate/monitor training and educational opportunities for Home Service Workers to encourage skill enhancement and self-improvement goals.
  • Conduct performance reviews with input from Service Coordinators in relation to regular performance appraisals.
  • Participate in Personal Support Worker recognition events.
  • Follow all rules/procedures regarding the health and safety of Home Service Workers and clients, and monitor their implementation.
  • Provide input to Human Resources in the development and monitoring of modified work plans with input from Service Coordinators.
  • Investigate and complete accident reports (WSIB) according to requirements, as necessary.
  • Enforce compliance with relevant labour legislation.
  • As required, provide supervision, support, education, and evaluation of students placed at the Agency for the purpose of field practice.
  • Identify education needs of Personal Support Workers and set up education sessions.

Contribute to team effectiveness and service development.

  • Participate in department meetings and provide input for improving programs and enhancing efficiency.
  • Liaise with other departments within the Agency.
  • Support team decisions and strategies.
  • Share in handling workload for positive results.
  • Participate in community and Agency committees as necessary.
  • Provide support and leadership in a specified area of service (e.g., specialty; skills; language), as required.
  • Contribute to department and agency success by performing other relevant responsibilities or undertaking special projects as assigned by management.
  • Work cooperatively with colleagues.
  • Enhance job skills through education and training.
  • Arrive at work and appointments in a punctual manner.
  • Responsible for tidying boardrooms and office kitchen areas after use.
Conduct In-Home Client Assessments
  • Ongoing assessment/reassessment of clients' needs for service according to Agency guidelines, and establish care plans based upon client health and functioning level; support network; and home environment.
  • Family meetings to discuss client needs and program description as necessary.
  • Collaborate with LHIN for complex clients.
  • Complete all necessary documentation and obtain required consents.
  • Advocate on behalf of the client to ensure their needs are met.
  • Complete initial and follow-up client goal achievement, with client/caregiver input.
  • Participate in case conferences, as required.
  • Maintain regular contact with Manager and Service Coordinators.

Risk, Health and Safety Management

  • Identify and report health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
  • Participate in health and safety processes and procedures.
  • Maintain a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being.
  • Participate in all health and safety training initiatives on a regular basis.
  • Take proactive action against client incidents within your scope of practice.
  • Develop a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies.
  • Assess the severity of an adverse client safety/risk event and determine the best follow-up and develop an action plan following the event, collaborating with funders (e.g., HCCSS) and following any additional processes as required.
  • Call emergency services (911) when the client is at immediate risk of harming themselves or others, or if there is a serious injury and/or imminent harm.
  • Evaluate any potential hazards and identify clients at risk for adverse health and safety events, taking preventative measures when necessary to minimize reoccurrence.
  • Report all safety events impacting clients, caregivers, and families in a timely and honest manner.

Qualifications

  • Regulated healthcare professional with current registration in the applicable College.
  • Experience working with an elderly population or in community-based care would be an asset.
  • Able to supervise a team of Home Service Workers.
  • Excellent interpersonal, problem-solving, and communication skills. Highly organized, able to work independently while functioning as a member of a team.
  • Good written and verbal English language skills.
  • Able to produce accurate documentation and show attention to detail.
  • Computer skills in Windows and word processing.
  • Competent in both the RAI and Gold Care tools.
  • Demonstrated efforts to continuously upgrade skills.
  • Russian language skills are preferred.
  • Valid Driver's license and vehicle required.
#J-18808-Ljbffr