Web Specialist

4 days ago

Toronto, Ontario, Canada LanceSoft Full time
Title: Web Specialist
Location: Toronto, ON
Duration: 12 Months

Deliverables:

  • Assist in the development and implementation of effective and sustainable advanced web content management systems and methodologies in a complex environment.
  • Identify opportunities to leverage current tools including SharePoint, PowerApps design, .Net development, and HTML.
  • Develop documentation and communications.
  • Leverage Content Management systems aligned to government and team-based practices, enhancing the customer experience and finding efficiencies in processes and collaborative activities.
  • Develop business workflows with defined roles & responsibilities to ensure information accuracy and alignment with audit requirements within a Content Management System.

Key Responsibilities:

  • Develop, update, analyze, and edit content and functionality for websites.
  • Develop content strategy; integrate web initiatives into existing templates.
  • Review and ensure websites are standards compliant for the Government of Ontario.
  • Review and advise on the current effectiveness of websites (e.g., metrics and SEO) and provide recommendations.
  • Document best practices for ongoing maintenance of the Government of Ontario web presence.
  • Analyze the current situation, develop new workflows, and identify appropriate roles & responsibilities within the Content Management system.
  • Technical writing & communications tailored to varying purposes and audiences.
  • Support current FTE developers in ongoing tasks.

Skills Experience and Skill Set Requirements

Evaluation Breakdown

1. Experience working with Content Management systems - 25%

  • Knowledge of Client, ability to document and impart knowledge of any deliverables.
  • Experience in being provided widgets or components to develop and design based on guidance offered by the Technical Lead in this initiative.
  • Experience with Umbraco or .Net Client, SharePoint Online, and MS Power Platform.

2. Experience doing business analysis of complex business workflows and processes - 20%

  • Knowledge and experience in designing workflows, process maps, procedures, and process collaterals, in products such as Visio, PowerPoint, or Excel.
  • Understanding of complex business flows aligning to a Service Management set of methodologies - for example, ITIL v3 or v4.

3. Proven English-writing experience in business documentation and customer-facing writing for the web - 10%

  • Ability to provide examples showing proficiency in English for both internal and external consumption.
  • Ability to document effectively and transpose into collaterals efficiently.
  • Ability to explain web content in simple business terms for appropriate audiences.
  • Over 5 years of proven English writing experience spanning both technical and business content.

4. Solid communication and collaboration skills working with a broad set of stakeholders - 15%

  • Experience dealing with Technical Leads and subject matter experts, with the ability to influence stakeholders at various levels in the organization.
  • Experience working with diverse groups in a complex collaboration environment.
  • Demonstrating the ability to influence and bring other groups along.
  • Ability to engage and work with other Service Management practice areas.

Must Have:

  • Knowledge of Client, ability to document and impart knowledge of any deliverables.
  • Experience with Umbraco or .Net Client, SharePoint Online, and MS Power Platform.
  • Experience dealing with Technical Leads and subject matter experts, with the ability to influence stakeholders at various levels in the organization in comprehensive English; ability to translate technical documentation for business stakeholders and vice-versa.
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