BSA – SuccessFactors

Location Address: Hybrid (2x/week on site), Toronto
Contract Duration: 4 months
Extension: Possible
Number of Positions: 1
Schedule Hours: 9am – 5pm, Monday – Friday, 37.5 hrs per week

Typical Day in Role

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships.

1. Provide highly specialized technical leadership in the analysis, design, development, and support of cost-effective online HR management and decision support systems, within SuccessFactors and other Talent applications.
2. The incumbent is responsible for the resolution of complex business problems and must work under tight deadlines, conflicting priorities and changing requirements. This includes managing multiple small projects, participating in and/or managing specific sections of large projects, and providing ongoing support to all assigned units globally (utilizing Agile methodologies where applicable).
3. Independently resolve complex, multi-faceted problems to meet the business needs, by applying their HR and technological knowledge to the design of methodologies, models, and/or systems solutions. This includes conducting research and analysis, participate in defining business requirements and processes, participating in the reengineering of the HR business process and liaising with the users.
4. Manage multiple small HR technology projects and/or manage specific sections of large projects to implement technology solutions for HR business problems. This involves planning and scheduling resources, developing detailed project plans and monitoring progress against planned objectives.
5. Participate in the SuccessFactors systems implementation process by interpreting business requirements into systems analysis, technical specification, documenting detailed reporting requirements, configuration of HR vendor software and providing post-implementation support.
6. Participate in the review of Quality Assurance (QA) test strategies for assigned projects/initiatives to ensure the planned testing is comprehensive and consistent with the business requirements. Support QA testing by analyzing defects to provide clarification of technical specifications and defect resolution.
7. Continually acquire and enhance knowledge of the Division's business strategies and policies, risk management practices and methodologies, product offerings, financial markets, financial instruments, regulatory requirements, Back Office processes, and rapidly changing technology to be able to provide effective business solutions and services to the end user business lines.
8. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
9. Actively pursues effective and efficient operations of his/her respective areas in accordance with the banks Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
10. Champions a high-performance environment and contributes to an inclusive work environment.

Candidate Requirements/Must Have Skills:

• 8+ years combined SAP SuccessFactors configuration lead experience.
• 3-5 years SuccessFactors Learning Management module.
• Demonstratable experience in configuring, managing, and optimizing SAP SuccessFactors.
• SAP SuccessFactors Learning certification.
• Working knowledge of HR business process.
• Excellent communication and analytical skills are must.

Nice-To-Have Skills:

• Spanish speaking an asset.
• Consulting experience will be asset.

Soft Skills:

• Creative, self-starting, results oriented and highly motivated individual with very good analytical skills to apply this knowledge to independently resolve complex business problems.
• Proven interpersonal, communication and negotiation skills to build consensus and obtain cooperation from both users and senior management. These skills, along with the incumbent’s good time management and organizational skills, will allow the incumbent to effectively manage small projects while planning and scheduling resources within those projects to optimize productivity.

Best vs Average:

The ideal candidate would have a very good understanding of current IT practices, systems development techniques, including requirements specification and testing methodologies, real time analytical and formal modelling tools and keep current with rapidly changing technology.

Degrees or certifications:

• Bachelor’s degree in a technology / computer science.
• SAP SuccessFactors Learning certification.

Candidate Review & Selection

1. 1st round with HM – MS teams – 30mins – Behavioral & Technical questions on SuccessFactors Learning module.
2. 2nd round with Director – MS teams – 30mins – In-depth on overall fitment for the role.

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