Retail Assistant Manager

2 weeks ago

Oakville, Canada Merchant Of Tennis Full time

Position Summary:This full-time position will be responsible for assisting in the day-to-day operations of our Oakville retail location and support both the Retail Manager and Racquet Services Manager. This role will also oversee the training and development of our retail staff ensuring our high standards of customer service are achieved.Primary Responsibilities:Assist in the management of the day-to-day retail operations of the Oakville store in all product areas and ensure all store processes are executed effectivelyBe a role model for staff in the area of customer service orientation by proactively engaging with clients, working in partnership with clients to solve their problems and address difficulties before they escalateAble to effectively coach and train staff in the areas of racquets, apparel, footwear and accessories and enable them to easily educate clients and increase overall salesAssist the Racquet Services Manager with stringing racquets, racquet customization and ensure both individual and team productivity and quality standards are met consistentlyCollaboratively work with the Oakville Retail Manager, Racquet Services Manager and all Managers across all areas of the businessAssist the Marketing department with service-related programs and promotionsRequired Qualifications:Experience working in a retail environment and a customer service-oriented approachPrevious experience leading, coaching and motivating a teamExcellent interpersonal skills with a specific focus on effective communication – listening, understanding and responding, conflict management and resolution, teamwork oriented and a positive attitudeA passion for the game of tennis that can be easily conveyed to clients and staffExperience working with Microsoft excel, word, publisher and a point of sales systemMust be able to thrive in a fast paced and very deadline driven environmentMust possess great attention to detail #J-18808-Ljbffr

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