Seasonal Customer Experience Representative

3 weeks ago


City Of Langley, Canada Indigo Full time

Seasonal Customer Experience Representative - Sales Indigo, City of Langley, British Columbia, Canada Indigo is a storyteller and experience creator dedicated to bright, energetic, and customer‑focused individuals. This role helps bring our mission to life across more than 170 Indigo, Indigospirit, Chapters, and Coles stores across Canada. Company Description We are Canada’s largest cultural department store. Books and all things beautiful form the heart of our culture. We want people who share our passions and are ready to be part of a dynamic, enriching culture. Who We Are We love books and all things beautiful We are Canada’s cultural department store Books are our heart and soul, and great books are just the beginning We Play By The Following Rules We exist to add joy to customers’ lives each interaction Our job is to create joyful moments for customers We treat each other as valued friends We inspire each other to do our best work We seek to ignite creativity and innovation daily We give back to the communities where we operate Job Description You’ll cultivate authentic employee and customer experiences guided by our culture and mission of adding joy. You role model the Indigo Beliefs, inspire customers, and tell stories connecting them to our brand. What You’ll Do Create a warm and welcoming environment in our stores Add joy to customers’ lives Leverage our product to tell stories Engage and connect with customers on the floor Curate specific product collections Ensure visual standards are followed and maintained Role model Indigo’s high performance characteristics Seek information regarding new products, promotions, and programs Ensure health and safety are a top priority for all Respond to customer feedback timely, maintain accountability Own self‑development and give continuous feedback to colleagues and leadership Share ideas for improving employee and customer experience Qualifications Experience in specialty retail or retail environment preferred Adaptability, flexibility, and willingness to learn new things and all aspects of the store Demonstrated commitment to creating an exceptional employee and customer experience Mobile on the sales floor for extended periods Ability to lift medium to large items up to 40 pounds with suitable equipment and safety techniques Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings if required Bilingualism (French/English) required for all positions in Québec; other languages an asset Additional Information Indigo is committed to our communities, our customers, and one another. We foster diversity and inclusion, encouraging applicants from all backgrounds. Accommodations are available upon request for individuals with disabilities or special needs. For accommodation requests, contact Human Resources at Support-HR@indigo.ca. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. EEO Statement: Indigo is an equitable employer that values diverse backgrounds, experiences, and perspectives. #J-18808-Ljbffr



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