Operations Lead

Operations Lead BioScript Solutions – NavieGo, Patient Programs division Location: Toronto, ON or Moncton, NBEmployment Type: Full‑time, Permanent Overview The Operations Lead supports the management, development, and execution of specific programs and portfolios within NavieGo. Oversight of a direct‑report team ensures successful delivery of program objectives, while close collaboration with the Program Manager drives operational excellence, fosters team engagement, and maintains strong client and stakeholder relationships. What we offer Growth Opportunities – a culture that encourages skill development and career advancement. Vibrant Culture – 1,500+ team members with a high engagement score driven by monthly pulse surveys. Attractive Compensation – competitive salary, incentive program, and comprehensive benefits. Flexible location – Toronto, ON or Moncton, NB. Closing Date: December 8th, 2025 Responsibilities Lead and manage a team of reimbursement specialists and administrative staff, providing coaching, development, and performance management. Ensure efficient and effective program operations, including reimbursement, patient coordination, and administrative workflows. Conduct regular team meetings and one‑on‑one check‑ins to provide guidance, address challenges, and promote a positive work environment. Oversee administrative functions such as scheduling, resource allocation, and documentation to ensure seamless program execution. Collaborate with the Program Manager to evaluate program strengths, identify areas for improvement, and implement process enhancements. Work with internal teams, including analytics, training, and finance, to ensure accurate reporting, compliance, and financial reconciliation. Maintain direct communication with clients and stakeholders to address operational concerns and drive service excellence. Ensure adherence to all regulatory, compliance, and quality assurance requirements, including audit readiness, adverse event and product quality complaint reporting. Support quality assurance initiatives (data integrity), including corrective and preventive action (CAPA) activities and process improvements. Attend industry conferences, as appropriate, to enhance program visibility and foster professional relationships. Qualifications A Bachelor’s degree or an equivalent combination of experience and education is required. Bilingualism in French & English is a strong asset. Minimum of 2‑4 years of experience in a healthcare, pharmaceutical, or patient support related field. Experience in a leadership role with direct reports, preferably within healthcare, patient support, PSP operations, or related industries. Lean Six Sigma certification or experience is an asset. Strong people‑management skills with a passion for coaching and team development. Proven ability to manage multiple priorities and projects simultaneously. Excellent organizational, problem‑solving, and decision‑making abilities. Effective communication and interpersonal skills for engaging with clients, stakeholders, and team members. Ability to analyze program performance metrics and implement improvements. Adaptability to dynamic program needs and a fast‑paced environment. General knowledge of reimbursement, patient support programs, and funding mechanisms. Proficiency in Microsoft Office Suite and other relevant program management tools. Strong financial acumen with an understanding of budgeting and resource allocation. Compensation Base pay within a range determined by local cost‑of‑labor benchmarks for the role, level, and geographic location. Additional incentive and benefits package details are available on request. EEO & Diversity We are committed to creating an inclusive and accessible work environment across Canada. This posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required. Bilingualism (French and English) is required for this position. We are an equal‑opportunity employer and welcome applicants from all backgrounds. Accommodations can be made upon request. Contact Submit your application via email to recruitment@bioscript.ca. Only candidates selected for interviews will be contacted. Accommodations are available for all stages of the selection process. For enquiries, please email the talent acquisition team at recruitment@bioscript.ca. #J-18808-Ljbffr