Fulfillment Operations Manager

Company Overview Farmers Business Network, Inc. (FBN®) is a pioneering digital marketplace and farmer‑to‑farmer network dedicated to empowering family farmers globally while promoting sustainable agriculture. With over 117,000 members, FBN's Farmers First® promise unites growers and ranchers in their quest to maximize profitability and increase food production. FBN leverages data, AI and direct‑to‑farm delivery to simplify the agricultural supply chain, boosting convenience and transparency, reducing farm input costs, enhancing access to financing and services, and providing personalized farm insights. Its Gradable® joint‑venture helps thousands of farmers adopt and earn rewards for regenerative practices while simplifying the access of regenerative products for the world’s leading food companies and grain buyers. Position Summary We are seeking a strong leader that can help lead all functional responsibilities of the day‑to‑day warehouse, and driver operations of their local site in Grand Prairie, AB. Strong team building with experience managing permanent and seasonal temporary employees in a high volume setting and the ability to effectively use data and KPIs to monitor and manage their operations are a must. Demonstrated ability to safely execute at the tactical level while also finding scalable process improvements that can be implemented at a strategic and higher level. Responsibilities Lead salaried, hourly, temporary and permanent employees with an uncompromising focus on safety and awareness of their role in bringing value to our farmer customers. This role is responsible in helping establish the operating standard, aligning the roles within their area to the standards, and to help improve the operating standards. Implement, maintain and continue to improve site safety, quality and culture through active upkeep and implementation of 5S standards and other Lean applications. Responsible for the continuous balancing and rebalancing of warehouse, driver and production staff & equipment resources to ensure warehouse and production output meets or exceeds the requirements of the daily plan and attainment is being met. Leads by example and acts as a role model to the team members onsite, in addition to peers across the Fulfillment organization & all teams within FBN. Maintains a servant leadership focus through the fostering of growth, coaching, training, and development of our front line team members. Participate in the development and implementation of continuous improvement processes and key performance indicators across the network. Ensure that inventory is handled and recorded in line with all hazardous material, MSDS and manufacturer specifications. Inspect and maintain facilities partnering with corporate facilities management as appropriate. Partner with Capacity planning in the efficient usage of storage space and the development of labor models for dictating staffing needs. Partner with Transportation to ensure timely routing, shipping and receiving of orders and inventory. Coach, develop and train an array of skilled employees including material handlers, forklift operators, P&D Drivers, OTR drivers and ensure that all employees have appropriate training, resources, certifications, managerial support and guidance. Nurture direct reports to succeed in their current roles, grow into future roles, and access skills or training relevant to their personal or professional growth. Manage operations in line with all supporting systems (WMS, TMS and ERP) to ensure virtual/physical alignment. Ideal candidate will be able to understand, and speak to all elements of their business or projects they have in both formal and informal presentation formats. A successful candidate will have the experience to help guide the operation through formal policy and procedure creation, but will be able to roll up their sleeves and develop many elements of this in collaboration with other teams or at times, as a sole contributor. Uses Subjective, Objective, Convergent and Divergent means of analysis to understand the physical operation in collaboration with the many data sources across FBN. Where required, operate forklift and pallet jack. Other duties as required. Minimum Qualifications Degree/Diploma in Supply Chain Management, Logistics, Industrial Engineering, Manufacturing, Finance or related field preferred or equivalent experience. 4 years of experience in a Distribution Center / Warehousing / Production environment in a leadership role. Able to work flexible hours to match seasonal needs including some weekend work as needed during peak. Strong computer skills. Must be able to travel occasionally as needed for training or support at other sites. Preferred Qualifications Certification in Hazardous Material Handling and/or professional Supply Chain organizations. Forklift qualification and abilities. Experience with warehouse management systems and RF scanning. Lean Management, Six Sigma Training or other Supply Chain Certifications (CPIM, CSCP, CLTD). Characteristics Passionate about building world class networks that put the customer first. Comfortable in a fast‑paced, high volume start‑up environment – working with a sense of urgency and being hands on. Core belief in Safety, Customer focus and Process. Highly independent, goal‑oriented and solution driven. Strong verbal and written communication skills. EEO Statement To understand the physical demands of this job, please click this link and refer to Template D. FBN is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. FBN considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We participate in the E‑Verify program in certain locations as required by law. Learn more about the E‑Verify program here. FBN is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. 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