Senior Technical Program Manager

Senior Technical Program Manager - ContentWe support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.We believe in balancing individual flexibility and community connections. It’s through our flexible work benefit, Scribd Flex, that employees – in partnership with their manager – can choose the daily work-style that best suits their individual needs.So what are we looking for in new team members? Well, we hire for “GRIT”. The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd, we are inspired by the potential that this can unlock, and ask each of our employees to pursue a GRIT-ty approach to their work.About The Team And RoleSenior Technical Program Manager focused on Content, you’ll lead cross-functional initiatives that shape how content is ingested, enriched, trusted, and managed at scale.In this role, you’ll coordinate across Engineering, Product, Content Operations, Legal, Finance, and more to deliver resilient, scalable content systems that power user discovery, protect the integrity of our platform, and drive the long-term success of the Scribd brands.Act like an owner, driving structured coordination and execution for cross-functional content initiatives that improve the reliability and value of our content catalog.Serve as the connective tissue across cross-functional teams and stakeholders (Product, Applied Research, ML Data Engineering, Back End Content Engineering, Operations, etc.) ensuring voices are heard and aligned throughout program lifecycles and deliverables.Confidently learn and dive into diverse systems and processes, technical or operational, to diagram dependencies, uncover root causes, and align stakeholders on solutions.Clarify program intent, surface interdependencies, and communicate progress, risks, and decision points with rigor and empathy.Create and maintain durable artifacts (e.g. process diagrams, ownership maps, communication plans) that keep programs on track and scalable.Identify bottlenecks and blind spots in current content-related workflows and lead initiatives to increase resilience, throughput, and clarity.Design and support the implementation of scalable end-to-end operations to ensure multiple stakeholder groups can deliver independently with minimal day-to-day oversight.Collaborate with Legal and Finance to ensure programs align with compliance standards, vendor contracts, and risk mitigation practices.Partner with Product and Engineering while owning critical workflows related to content scenarios (e.g. content takedowns, DMCA compliance, metadata failures, contractual obligations, vendor payouts.)Coordinate with other program managers, engineering managers, product managers, software engineers, data scientists, and leadership teams to ensure clear communication and efficient workflows.About YouYou have 4 - 6+ years of experience in program or technical program management, operations, or similar roles in a cross-functional tech environment.Proven ability to lead complex, multi-stakeholder programs with both technical and operational components, especially where external partners or business teams play key roles.Strong systems thinking and ability to map and analyze processes, identify gaps, and drive alignment across diverse functions and tools.Exceptional communication and documentation skills, where you’re comfortable tailoring your message to a variety of audiences, translating ambiguity into clarity.Experience working with tools like Jira, Confluence, G Suite, and diagramming platforms (e.g. Lucidchart) to coordinate, track, and visualize work.What We OfferWe are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace and encourage people of all backgrounds to apply. #J-18808-Ljbffr