Customer Experience Associate

2 weeks ago


Grande Prairie, Canada TD Securities Full time

Join to apply for the Customer Experience Associate role at TD Securities. Work Location: Grande Prairie, Alberta, Canada Hours: 20 Line Of Business: Personal & Commercial Banking Pay Details: $22.00 - $27.21 CAD Job Description At TD Canada Trust, we are the frontline of TD Bank, building deep and long‑lasting relationships with our customers. In this role you will process financial transactions accurately, understand customer needs, and recommend suitable banking solutions while maintaining a positive customer experience. In This Role, You Will: Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics. Understand and determine customer needs to recommend appropriate solutions while exercising discretion with confidential matters. Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activity as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers and advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunity exists to achieve operational excellence. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and time‑management skills to work in a fast‑paced environment. Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet use. A go‑getter who can exercise initiative and be accurate and detail‑oriented handling several tasks and changing priorities. A dynamic communicator with customer experience skills who can connect verbally and in writing with different people in a calm, courteous, and effective manner. Interview Process We’ll reach out to candidates of interest to schedule an interview and do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. #J-18808-Ljbffr



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