Personal Banking Associate

Personal Banking Associate - CDSG Gagetown Career & Education Fair - October 30th, 2025 Location: Fredericton, New Brunswick, Canada Salary: $43,900 – $58,600 CAD Working Hours: 37.5 hours per week Sector: Personal & Commercial Banking At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact. Responsibilities Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non‑standard matters to management Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence Participate in the timely and accurate completion of business processes and procedures Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and Ethics Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives Qualifications High School diploma and/or 1+ years of relevant experience Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months Post‑Secondary or Undergraduate degree (in related field) preferred Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet Knowledge of banking solutions and processes to advise customers A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills A dynamic, diligent and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, efficient manner About TD Canada Trust TD Canada Trust is a world‑leading institution with more than 95,000 employees, offering a legendary customer experience to over 27 million households and businesses in Canada, the United States and across the globe. We are guided by a vision to be a better bank and focus on enriching the lives of our customers, communities and colleagues. We are deeply committed to becoming a leader in customer experience and are innovating to improve the customer experience and foster a future of financial services. Additional information: TD Canada Trust offers competitive compensation, benefits, career development programs, and a supportive culture where employees can grow and succeed. #J-18808-Ljbffr