Team Lead, EFAP Administration

4 weeks ago

Edmonton, Canada Homewood Health Centre Full time

Join to apply for the Team Lead, EFAP Administration role at Homewood Health CentreOverviewMake a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.What You’ll Be DoingProvide orientation, and ongoing training to all Regional Administrators and Resource Desk Administrators nationallyGive consultation to Clinical Managers, Regional Administrators, and Resource Desk Administrators to assist with the standard applications of administrative protocols and best practicesOversee the quality of service and national communication (i.e. hours of opening, stat holidays, etc.) of all our Resource desk administrators across CanadaResponsible for the recruitment, selection, performance management, and engagement of Resource Desk Administrators and Regional AdministratorsSupport month-end processes by ensuring the various divisions of SAW resolve all billings, and managing month-end accrualsEnter, modify, and maintain all staff and internal Service Provider permanent schedules in Odyssey and work with Regional Administrators and Clinical Management team to ensure all schedules are up-to-date and accurateProvide external customer service support for Service Providers, while delegating any additional inquiries to the Administrative TeamAssist in any special project or task deemed necessary by ManagementWhat We’re Looking ForAt least a secondary school diploma, and education in mental health, business administration, and any other related discipline is an assetAbility to lead and motivate and create an environment where people are accountableExcellent verbal and written communication skills, French skills are an assetStrong organizational, time management, detail orientation, and quality assurance skillsProficiency with Microsoft Office (Windows, Word, Excel, PowerPoint)Strong understanding of excellent customer and client serviceCapable of facilitating the development of systems, standards, and processes that support excellent quality of serviceIntegrate sustainable practices into business operationsHomewood Health promotes a fair and competitive compensation model. Pay rates are tailored to reflect differences in operating environments and job requirements. Compensation is influenced by many factors including compensation principles or approach for a role or job function, organizational tenure, experience, qualifications or premium skills, external competitiveness, internal comparability, geography and work performance. Pay range for this position is $42000 - $45000 per year.Why work with usHomewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a differenceAs an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives. #J-18808-Ljbffr

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