Logistics Account Manager

6 days ago

Brampton, Ontario, Canada Charger Logistics Inc. Full time

Charger logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continues to grow.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Brampton office.

Responsibilities:

  • Build strong relationships with customers by staying in constant communication to ensure day-to-day and long-term needs are met.
  • Act as the primary point of contact to the customer, with a specific focus on the assigned business unit and trade lane (where applicable).
  • Manage, plan, and coordinate logistic movements with existing customers.
  • Coordinate and confirm scheduled appointments with vendors and suppliers.
  • Maintain data and update information in the company's operating systems.
  • Customer retention engagement on assigned account portfolio.
  • Identify, manage, and build new business relationships in the target market.
  • Partner with operations and capacity/product/supply teams to ensure optimal execution using SOPs, best-in-class business processes, and mutually agreed upon customer KPIs.
  • Collaborate with team members to secure the terms of sale, including negotiating rates, identifying carriers, procuring specialized equipment, etc.
  • Coordinate prospect, sales, and current customer meetings working closely with VP of Sales/CS.
  • Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts.
  • Participate in rate calculations, report preparation, and customer presentations for all large-spend bids.
  • Review financial, volume, and service performance reports and make adjustments (pricing, process, etc.) that create efficiencies and drive continuous improvement.

Requirements:

  • Proven track record with a strong focus on account management, setting appointments, customer service, presenting and meeting with customers, pricing, proposals through to 'closing the deal'.
  • Bilingual in English and Spanish.
  • 2+ years of customer service and account management experience in the transportation and logistics field is preferred.
  • College or university degree in Marketing or a Business-related field is required.
  • Strong knowledge and understanding of the sales planning process.
  • Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.
  • Strong negotiation skills with proven closing ability.
  • Ability to function independently with little or no supervision as well as function in a team environment.

Benefits:

  • Competitive Salary
  • Healthcare Benefit Package
  • Career Growth
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Truck Transportation

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