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Senior Advisor, Aftermarket Customer Compliance
4 weeks ago
Senior Advisor, Aftermarket Customer ComplianceWhen applicable, Bombardier promotes flexible and hybrid work policies.At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:BenefitsInsurance plans (Dental, medical, life insurance, disability, and more)Retirement savings planEmployee Assistance ProgramResponsibilitiesBuild a more robust customer, supplier and partner compliance process across the various customer touch points in the Aftermarket (account creation, publications subscription renewals, Smart services contracting and renewals, Service Center proposals, parts purchases, etc.)Proactively solicit customer completion of the “Know Your Customer” due diligence questionnaire in advance of a transaction or service center visitResearch customer contact data to refresh and refine customer intelligence that will be analyzed by the PAC/Legal/Sanctions/Diligence teamBuild and prioritize research in accordance with a risk profile as predetermined by Ethics & Compliance for our customers and third-party providersEnsure all customer data is accurate, up-to-date and aligned across platforms (SAP, Salesforce, SFDC, Maximo, etc.) and point of service delivery tools and platformsBuild a rapport with customers, suppliers and partners to gain their confidence in data gatheringInteract with other departments to assist with data gathering (CPMs, Preowned team, Sales, Parts, FSR, Cust Service, Line Stations, Pubs, etc.)Analyze customer processes and help build relevant activities to improve compliance while ensuring continuity of operationsAssist the business in the adoption of new compliance requirementsAssist in revising the “Customer Due Diligence for Customer Experience Transactions” directiveHow to thrive in this role?You have a minimum of 8+ years of experience in Aftermarket Business or Compliance-related activitiesYou have a bachelor's degree in law, business administration or other relevant fieldYou have advanced knowledge of end-to-end aftermarket processes and tools (Pre-owned, Sales, Maintenance Parts, Tech Pubs, Warranty, etc.)You are highly proficient in developing and leveraging established relationships with Bombardier customers, suppliers, and partnersYou have advanced knowledge of the various applications such as SAP, Salesforce, Access, etc.You are an expert in Excel and data manipulationYou are highly proficient in analyzing large amounts of data and synthesizing it into meaningful information, analytics, project plans, and recommendationsYou have thorough knowledge of aviation compliance requirements namely anti-corruption, sanctions, data privacyNow that you can see yourself in this role, apply and join the Bombardier TeamPlease note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.Job Senior Advisor, Aftermarket Customer CompliancePrimary Location Administrative Centre (CA)Organization Aerospace CanadaShiftEmployee Status RegularRequisition 9594 Senior Advisor, Aftermarket Customer Compliance #J-18808-Ljbffr
