Senior SRE Developer

2 weeks ago

Toronto, Ontario, Canada Ticketmaster Full time

Job Summary:

Location: Remonte, Ontario

Division: Ticketmaster Canada

Line Manager: Senior Director, Data Engineering

Contract Terms: Permanent, 37.5 hours per week

THE TEAM

The TM1 data applications team is a global group of dedicated engineers, providing reliable and consistent data to the stakeholders to make data-driven decisions. The team comprises various data products including reports, insights analytics, and data integrations.

THE JOB

Join a multi-year platform operation effort as a Site Reliability Developer Among many other duties, the SRE team within Ticketmaster's TM1 Data applications is focused on toil reduction, process improvement, configuration management automation, governance, compliance, and gathering metrics for the TM1 Data applications.

We are looking for a Site Reliability Developer (SRE) with strong collaboration, leadership, and communication skills (including great written communication like release notes and documentation) to join us as we mature our SRE and DevOps practices. The ideal candidate will possess a blend of technical and non-technical skills with the ability to gather requirements, develop solutions to problems, work within teams to implement those solutions, and teach others. Together with data applications engineering teams and project management, our SRE will use metrics to identify areas for continuous improvement. Our team is never satisfied with the status quo

WHAT YOU WILL BE DOING

  • Use modern tools to streamline configuration management e.g. Ansible, Ansible Tower, Docker, Kubernetes, Helm
  • Assess opportunities to transition services and capabilities to the on-prem or cloud and execute as appropriate
  • Automate deployments of services/applications into a hybrid cloud environment (CloudStack and AWS)
  • Work closely with data applications engineering teams to support the infrastructure they need and the platform on which their services run.
  • Gather and analyze metrics from infrastructure to assist performance tuning and to reduce costs.
  • Assessment and metrics surrounding SRE initiatives and usage, reincorporating that data to help Ticketmaster with prioritization and planning.
  • Building the reputation of Ticketmaster as a world-class digital company with world-class SRE practices.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

  • Bachelor's degree (or equivalent) in computer science or related discipline.
  • Experience in deploying and governing production applications.
  • Expert-level knowledge of Linux operating systems and deploying and maintaining database stacks.
  • Excellent experience in container and orchestration technologies like Docker, Kubernetes, and Helm.
  • Knowledge of writing infrastructure as code using Terraform or Pulumi.
  • Experience managing and setting up data infrastructure like Hadoop/Spark, Presto, Trino, and databases like MySQL.
  • Experience creating and managing monitoring tools like Prometheus, Grafana, and Splunk.
  • Experience working with encryption tools like Vault, and encryptions such as PGP.
  • Experience with CI/CD tools – public (AWS) and private cloud (CloudStack), GitLab, CloudStack.
  • Experience working with AWS cloud, AWS S3, and understanding of access and governance in AWS cloud.
  • Scripting languages like Bash or PowerShell.

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

  • Effectively gathers requirements.
  • Takes initiative to independently identify and solve problems.
  • Leads and instructs teammates on the adoption of DevOps technologies.

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

  • HEALTH: Medical, Dental, and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
  • YOURSELF: Paid time off policy including holidays, sick time, and a day off for your birthday, free concert tickets
  • WEALTH: 401(k) program with company match, Stock Program Reimbursement
  • FAMILY: New parent programs & support including caregiver leave and infertility support
  • CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
  • OTHERS: Volunteer time off, crowdfunding network

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

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