Manager, IT and Facilities

YouthLink believes in the potential of every youth, and we are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces.

Guided by our mission and inspired by the potential to make a profound impact, Youthlink works closely with youth, families and partners in our community. We come together to highlight and develop strengths, aspirations and positive actions that improve the health and well-being of all who live, work, study and play in our community. As a service delivery organization, we leverage data-driven decision-making and grassroots engagement with youth advisory councils to create an inclusive, innovative, and responsive agency that provides the best fit and most needed services for our communities.

If you are seeking a meaningful opportunity and want to play a key role in bringing our vision for a stronger Scarborough where all youth and families thrive, join us.

(Full-time 35 hours per week)

Non-Bargaining Unit Position

IT Systems and Operations (45%)

• Plans, manages and evaluates the operations of information systems and electronic devices. With vendors, develops a systems infrastructure plan for networking a wide-area network for the entire agency, ensures UPS back-up, Security monitoring/ cyber security. Develops system requirements, specifications, costs and timelines. Manages Web contractors for the YouthLink Website ensuring updates are added as needed.
• Ensures technology is accessible and equipped with current hardware and software. Troubleshoots hardware, software and network operating system issues.
• Negotiates the best cost for staff phones, sets them up, trains staff in use of phones, and troubleshoots. Onboards staff with phones, computers, access to buildings. Maintains photocopiers, negotiates contracts with vendors. Hires and manages contractors for system projects regarding network infrastructure.
• Telecommunications software, and information systems. Provides orientation, training and support to users.
• Supports off-site employees with the use of laptops, email and other forms of online communication. Installs and maintains AV equipment.

Facilities (45%)

• Ensures that the buildings meet all health and safety requirements; Ensures compliance with building and safety codes, hazardous waste disposal, handling hazardous materials, fire alarm systems and fire protection equipment.
• Plans best allocation and utilization of space and resources; investigates availability and suitability of options; evaluates costs for required goods or services to achieve maximum value for money; plans for future development in line with business objectives.
• Prepares documents to put out to tender for contractors; manages projects and supervises work of contractors; follows up for completion and payment. Manages all contracts for cleaning, landscaping, elevators, HVAC, and electrical.
• Maintains a key control system for all locations.

Budgets and Planning (10%)

• Maintains current and accurate inventory of technologies, facilities, goods, hardware, software and resources.
• Monitors the help-desk system daily for reported problems with facilities or IT.
• Assigns priorities to issues reported. Responds to staff and keeps them informed of progress or problem resolution. Provides help desk statistics and reports.
• In conjunction with the Senior Director of Finance, Administration manages facility and technology budgets and expenditures. Actively contributes to the Agency's Strategic Plan by participating in initiatives and committees to support the Plan.
• May be asked to contribute to the development of a funding proposal.
• Takes all reasonable and necessary precautions to protect his or her own health and safety and that of co-workers by complying and demonstrating knowledge of the policies, procedures and safe practices established by Youthlink.

Highlights of What You Bring

Education:

• Undergraduate degree or diploma in Information Technology or a combination of education and experience.
• Microsoft Certification (MCSE) required.

Experience:

• Five years experience in an IT environment, computer operations, and technical support.
• Five years experience in project management, facilities and maintenance, preparing RFPs and negotiating contracts.
• Three years of managerial experience.
• Experience implementing and managing in a Microsoft Windows platform, Virtualization, Clustering technologies, Exchange, personal computer Office Tools, Virus Scanning, Security, Firewalls, SQL databases.
• Experience in cell phones technologies.
• Proficient knowledge in computer hardware and software systems and programs, network administration and installation, troubleshooting, viruses and security, email and internet programs and protocols.

Skills:

• Demonstrated ability to manage large scale projects in either IT or facilities and manage contractors.
• Ability to work as a team and understand team building skills.
• Exceptional analytical and problem solving skills. Decision making skills.
• Effective verbal, presentation and listening communications skills, and effective written communications skills.
• Ability to work under stress and assign priorities to work.

Working Conditions

• This position works normal hours but is required to be on-call for emergencies related to the building, security, or equipment, or systems failure.

Physical Requirements

• This position has some physical demands, such as lifting, bending and reaching.
• Working on a computer screen for long periods of time.

YouthLink's core values define what we stand for and how we operate, helping us to work together in the most fulfilling ways.

We value leadership, acting in ways that exemplify what we expect of each other and our clients. We work together, bringing out the best in each other and creating strong working relationships. Our professional ethics are evident in all the work we do and the decisions we make.

We value humanity and show consideration for people, their abilities, skills, diversity and perspectives. We create an inclusive workplace that celebrates individual differences and, through our actions, demonstrates empathy, goodwill and honesty.

We value innovation, demonstrating flexibility and changeability in adapting to our work and community dynamics. We show courage in developing service initiatives that will improve the well-being of our clients and their families.

We value respect for people for who they are and for their knowledge, skills and experience as individuals and team members. We treat clients with respect and fairness and encourage the same in return.

We value excellence, demonstrating competence and accountability in delivering client services. We display clear judgment and exhibit clear thinking and reasoning in all situations. We continually strive to accomplish all tasks and provide an outstanding service for our clients.

At YouthLink, we understand the nature of our work and the deep commitment every team member offers. We strive to provide a rewarding compensation and benefits package to support our people. This includes:

• Comprehensive health and dental coverage for you and your family, with 100% of the premiums fully covered.
• Annual vacation with pay at 1.66 working days for each calendar month to a maximum of 20 working days per year.
• 5 'authorized absence' days for family illness or emergency circumstances that prohibit employees from reporting to work.
• 3 paid agency days every calendar year after 3 calendar months service.
• Maternity / parental /adoption leave top-up payments (to top-up Canadian government unemployment benefit payments).
• 100% premium cost for long-term disability coverage paid by employee.
• Eligibility to participate in the pension plan after 2 years of continuous service with a generous matching employer contribution.

Apply now.

We welcome applications from candidates who reflect the communities we serve, particularly candidates from Black communities, Indigenous communities, racialized people, persons with disabilities, members of diverse gender identities and people with lived experiences.

We are seeking candidates who demonstrably operate and practice from an equity and trauma-informed lens. We encourage applications from passionate professionals who will help us dismantle systemic barriers and embrace working outside of Euro-centric practices.

If you meet 70% of the qualifications we are looking for and share 100% of our passion and commitment to supporting youth and their families, please submit your application. We can't promise to hire you; we can promise to review your lived and learned experiences fully.

We are committed to providing equitable employment opportunities and a workplace free from discrimination and harassment. We are equally committed to providing an inclusive and accessible workplace. If you require accommodations at any stage of the interview process, please email us at accessibility@youthlink.ca.

Help us maintain an inclusive culture.

We want anyone, anywhere to have the same chance and opportunity to build a life they love and that they are proud of. We are proactive in creating a belonging environment that anyone can be a part of. Thoughtful, data-driven decision-making is core to this success. We ask these questions to strengthen our practices by using data to identify and mitigate unconscious bias in our hiring process.

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