Business Solution Architect – OSS/BSS, WFM

5 days ago

Burlington, Ontario, Canada Cogeco Connexion Full time

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type: Regular

Job Description:

The individual will support an enterprise architecture vision by participating in architecture strategy, guidelines, patterns, frameworks, and practices.

The business solution architect will specifically focus on Cogeco BSS systems (Customer Relationship Management, Product/Catalogue Information Management, Sales Order Management, Customer Support Management, and Technical Support Management).

The solution architect will be working on agile methodology dedicated to and engaged on one or two squads and will collaborate with other teams on elements of integration of the environment with other upstream and downstream systems.

As part of the Enterprise Architecture team, the incumbent will be responsible for providing business solution architecture as well as technical direction/guidance.

DUTIES & RESPONSIBILITIES:
  • Document and maintain solution-level views of how current business capabilities and business functionality are supported by people, process, and technology.
  • Advise and guide business and stakeholders on technology capabilities, mapping to business requirements in alignment with End to End Enterprise Architecture Strategy.
  • Establish strategic technical targets for business capabilities and business functionality.
  • Participate in the creation of technical roadmaps for the strategic technical target.
  • Work with business stakeholders and analysts to understand and influence key business requirements that drive solutions.
  • Contribute to product evaluation, integration spec reviews and solution selection.
  • Collaborate with business systems analysts, security architects, technical architects, network architects and data architects to create project solutions that respect Enterprise Wide Strategic Technical Vision.
  • Perform project reviews, ensuring compliance with architecture standards, roadmaps, patterns and guidelines and approve architecture solutions.
  • Continuously conduct research to be up to speed with the industry trends and vendor developments. Leverage recent technology achievements to enable new business opportunities.
  • As part of their work, the incumbent must take all necessary measures to ensure his/her own health and safety, and that of his/her co-workers and the public in general. He/ she must use all available personal protective equipment at all times and comply with all Health & Safety instructions, guidelines, policies, and procedures issued by the Company.
  • To support Cogeco's ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers' needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer's needs.
MINIMUM QUALIFICATIONSACADEMIC EDUCATION
  • Bachelor's Degree or combination of relevant education and experience.
PROFESSIONAL EXPERIENCE
  • 10+ years' experience in IT Architecture, Solution Architecture, Business Architecture or similar experience required.
  • 5+ years' experience in Telecommunications, ideally both wireline and wireless.
  • Extensive experience with API development and integration across Business Systems – CRM, OSS, BSS, Finance, Product Catalogue and 3rd party integrations (payment, provisioning, fulfillment, inventory, etc).
  • Ideally IT Billing and Finance Operations experience.
  • Requires extensive Front End, Billing and CRM experience.
  • Experience with ServiceNow capabilities.
  • eCommerce experience, specifically with regards to Catalogue Management, Buy-Flow, Self-Serve and supporting technologies.
  • Omni-channel capabilities - Web and Call Centre applications & architecture patterns.
SKILLS
  • Ability to drive solutions which align with the end-to-end Enterprise Strategic Architecture.
  • Ability to drive a strategic and technological planning process.
  • Ability to interpret business needs into reliable, agile, and viable solutions.
  • Ability to understand financial assessments as they apply to architecture solutions.
  • Ability to formulate and/or understand 'change requests' against vendor solutions, challenge vendor estimates for those 'change requests,' and propose alternative solutions, in the best interest of Cogeco.
  • Possess a thorough knowledge of architecture concepts, e.g., service-oriented architectures, and current leading practices specifically in the telecommunications industry.
  • Cloud architecture experience.
  • TMForum exposure, TOGAF certification an asset.
LOCATION:

This remote position is open to individuals residing within the organization's footprint, which includes the following locations:

  • Ontario and Quebec, Canada.
  • U.S. States: Connecticut, Delaware, Florida, Maine, Maryland, Massachusetts, New Hampshire, Ohio, Pennsylvania, South Carolina, Virginia, and West Virginia.

#LI-REMOTE

Location: Burlington, ON

Company: Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we're doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

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