HRBP Director, Marketing

HRBP Director, Marketing Join the team as Twilio’s next HRBP Director. You will translate people strategy into business impact while partnering with the CMO and senior marketing leaders across global regions. About the Role We are looking for an HRBP Director who turns people strategy into business impact. You thrive at the intersection of marketing, business, and technology. You are energized by complex global organizations and see yourself as a trusted advisor to the CMO and senior marketing leaders, driving workforce strategy that scales teams, enhances performance, and shapes culture. Responsibilities Serve as the trusted HR advisor to the CMO and marketing leadership team, shaping talent strategies that drive growth, innovation, and organizational performance and its intersections with Product, Sales, and Finance. Learn the business inside and out, anticipating talent needs and challenges at scale. Understand SaaS/Cpaas marketing, demand generation, product marketing, brand, and communications dynamics. Provide data‑driven recommendations and strategic tradeoffs on organizational design, talent allocation, leadership development, and long‑term capability planning. Partner with leaders to cultivate a high‑performing, innovative, and inclusive marketing culture, ensuring alignment to business & people priorities. Navigate complex transformations—workforce planning, AI adoption, reorganizations—with empathy, clarity, and influence to drive alignment and adoption across key stakeholders. Provide confidential one‑on‑one coaching to senior leaders to enhance strategic thinking, drive change management initiatives, and improve performance. Lead strategic workforce planning, capability planning, and skills gap analysis to ensure marketing teams are optimized for current priorities and future growth. Partner with Talent Development and Learning teams to assess and shape pipeline health and ensure talent investments are hyper‑aligned with business needs. Design organizational structures that balance operational efficiency, creativity, and agility, optimizing marketing effectiveness at scale. Pioneer and lead succession planning, leadership development, and retention strategies for critical marketing and communications roles. Use HR analytics, predictive modeling, and AI‑enabled workforce tools to generate actionable insights, inform workforce strategies, and guide evidence‑based executive decisions. Partner closely with the People Data Solutions & AI team to develop and scale tools—including AI‑powered assistants and data orchestration frameworks—to optimize insights, streamline analytics processes, and integrate multiple data sources. Monitor and integrate external workforce trends, emerging research methodologies, and new technologies to continuously enhance marketing workforce strategy; advise on emerging risks and opportunities. Translate complex data into clear, cohesive narratives for executives, influencing decision‑making on talent, structure, and organizational design. Drive adoption of new HR programs, AI‑powered solutions, and workforce strategies in a fast‑moving, high‑growth environment, ensuring leaders and teams transition smoothly through change. Provide guidance on employee relations, performance management, and compliance, balancing fairness with business priorities. Promote initiatives that embed equity, inclusion, and belonging across the marketing organization. Qualifications 10+ years of HRBP or equivalent experience in fast‑moving, global, high‑growth organizations, ideally in SaaS/Cpaas or technology‑driven marketing functions. Proven track record of designing and executing talent strategies that drive business outcomes, improve performance, and enable growth. High‑level understanding of marketing operating models, SaaS/Cpaas go‑to‑market strategies, and talent dynamics in marketing, communications, and brand. Expertise in workforce planning, organizational design, leadership development, and talent retention strategies at scale. Strong skills in data, analytics, AI, and automation insights to inform strategy, anticipate talent needs, and influence systemic change. Comfortable operating in ambiguous, fast‑paced environments, translating insights into action, and driving results across regions. Exceptional communication, coaching, and stakeholder management skills, with the ability to build trust at all levels. Desired Experience leading HRBP strategy for global marketing teams of 400+ employees, spanning multiple regions (NAMER, APJ, LATAM, EMEA). Prior experience with change management, digital transformation, or AI adoption initiatives in marketing or related business functions. Advanced analytics or people insights experience, including using AI or automation to inform workforce decisions. Experience advising executive leadership on complex workforce challenges, including critical skill gaps, high‑potential pipelines, and organizational redesign. Location Remote and based in British Columbia, Ontario, or Alberta, Canada. Travel Occasional travel may be required to participate in project or team in‑person meetings. Compensation Based in British Columbia: $142,800‑$178,500. What We Offer Competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Equal Opportunity Employer Twilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws. Twilio participates in the E‑Verify program in certain locations as required by law. #J-18808-Ljbffr