Training and Development Specialist, Client Care Centre

Training and Development Specialist, Client Care Centre At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact for our clients, our communities, and each other. Position Details Title: Training and Development Specialist, Client Care Centre Reports to: Training and Development Leader Department: Client Care Centre Term: Permanent Full-Time Work Arrangements: Hybrid role with a minimum of two (2) office days every other week and one (1) additional assigned day per month. Flexibility to work more days in-office is welcome. Responsibilities Participate in project working groups to provide subject‑matter expertise, effectively update procedural changes, and prepare training plans and materials. Assess the training needs of your class and provide detailed reports to business leaders on their behaviours and progress. Develop and utilize training materials, including strategies, lesson plans, presentation materials, and training activities to maximize learning impact. Encourage the adoption of innovative training tools such as e‑learning and remote training platforms. Use new training tools and techniques to accommodate various adult learning styles. Adopt new trends and directions in training design and delivery. Perform analysis, develop, and maintain new or existing procedural documentation. Execute training sessions for existing staff and new hires. Participate in an Agile process, issuing updates and suggesting improvements to our existing process. Potentially participate in an on‑call rotation during business days. Qualifications Experience working in a Client Care Centre or call centre preferred. Understanding of wealth products and the Individual line of business. Training experience with the ability to deliver engaging learning sessions. Documentation writing experience in a call centre environment. Adaptability and ability to perform in a constantly changing environment. Superior interpersonal, oral/written communication and presentation skills. Proficient use of Microsoft PowerPoint. Successful track record of coaching and/or mentoring. Comfortable with prioritizing multiple projects simultaneously and meeting deadlines with limited supervision in a fast‑paced environment. Proven experience of working successfully in a team. A positive can‑do attitude and client‑focused approach to deal with challenging situations with integrity, empathy and sincerity while promoting Equitable products in a positive way. Proficient in Microsoft Office applications, including SharePoint‑based applications. Benefits A workplace where care, passion, and curiosity are core values that drive success. Healthy work‑life balance with employee wellness top of mind. Annual bonus program, annual vacation allowance, and company‑paid benefits program. Generous vacation package with one volunteer day to give back to a charity of your choice. Immediate enrollment in the company’s pension program with employer matching. Employee resource groups that support an inclusive work environment. Tuition support and specialized program assistance. An onsite full‑service cafeteria with a variety of daily options. Discounts on company products and services, and access to exclusive employee perks. As part of the recruitment process, candidates may be asked to complete an assessment and will be required to undergo background screening, in accordance with company policy. We’re dedicated to inclusive and accessible hiring practices. If you require accommodations or alternative formats, please contact us at careers@equitable.ca. Seniority level: Entry level. Employment type: Full‑time. Job function: Human Resources. Industry: Insurance. #J-18808-Ljbffr