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Senior Implementation Analyst

1 month ago

Toronto, Ontario, Canada Enable International Full time

At Enable, we are transforming the supply chain with our cutting-edge rebate management software. We see rebates as a strategic advantage, strengthening partnerships, driving smarter decisions, and unlocking significant value across the entire supply chain – from manufacturers to consumers.

After securing $276M in Series A-D funding, we are positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier talent committed to reshaping the industry.

Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey.

Job Summary

As a Senior Implementation Analyst, you will be a go-to member of our Customer Success (CS) team. You will take a leading role in an implementation team, working alongside a Customer Success Manager (CSM), to deliver value to our customers through Enable's software. A key element of your role will be identifying the requirements of customers and owning the configuration and delivery of complex solutions that fulfill these requirements. This will include delivering training to customers, validating data and providing ongoing support for the software once it has been adopted by customers.

You will lead the delivery of projects for mid-market and enterprise customers and be a key member of the project team working with strategic customers. Your project management and delegation skills will allow you to expertly manage projects, ensuring that key deadlines are met. As a senior member of the team, you will be expected to contribute to wider initiatives within the business and define implementation standards, while helping your colleagues grow within their roles.

What we are asking you to do
  • Lead the implementation, onboarding and adoption of mid-market and enterprise customers. This involves the discovery, design, configuration, testing and validation and go-live phases of the project.
  • Drive cross-departmental initiatives and strategic conversations with CSMs to achieve CS OKRs.
  • Implement internal processes and run workshops to upskill the team.
  • Serve as a go-to expert for challenging questions across various subject areas.
  • Keep up to date with new product releases and ensure these are relayed to the rest of the CS team.
  • As subject matter experts, support CS Ops and Enablement to improve documentation, training material and content.
  • Provide consultation and best practice guidance to customers.
  • Conduct interviews alongside CSMs and Directors as part of the hiring process.
  • Develop strategic alignment with customers and establish clear adoption milestones and KPIs. Craft project plans that lead to the realisation of these goals.
  • Build strong, positive working relationships with both internal and external stakeholders.
  • Demonstrate project management expertise, including the ability to address potential blockers early, maintain accountability for project outcomes, and delegate tasks efficiently.
  • Ensuring internal tools and project plans such as GuideCx are regularly completed to a high standard by the project team.
  • Mentoring and supporting team members within the CS department.
  • Participating in the hiring process by conducting interviews.
What we are asking you to bring
  • Experience leading and executing strategic implementations for mid-market customers and working with enterprise customers.
  • 2-4 years of related experience
  • Strong leadership skills to drive initiatives within CS and across the wider business.
  • Ability to enhance the skills of the team through implementation of new internal processes and mentoring new team members.
  • Able to offer expert consultation and provide best practice guidance to customers.
  • Exceptional problem-solving skills, escalating issues with appropriate stakeholders where necessary.
  • Track record of building strong relationships with customers and thinking strategically to find opportunities to expand the commercial relationship.
  • Experienced project manager, including early issue identification, accountability and efficient delegation.
  • Experience handling large data sets and extracting relevant insights and questions about data. Desirable, but not necessary, to be confident using Python, SQL or similar to quickly draw insights or manipulate data.
  • Strong understanding of complex trading arrangements including the key considerations businesses make around rebates and pricing.
  • Track record of operating as an expert delivering projects for a complex product or area of work within SaaS or a similar industry.

Total Rewards:

At Enable, we're committed to helping all Enablees grow. During the interview process, we assess your level based on experience, expertise, and role scope, aligning it with our compensation bands. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity.

Salary/TCC is just one component of Enable's total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:

Paid Time Off: Take the time you need to relax and recharge

Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being

Comprehensive Insurance: Health and life coverage for you and your family

Retirement Plan: Build your future with our retirement savings plan

Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance

Equity Program: Benefit from our equity program with additional options tied to tenure and performance

Career Growth: Explore new opportunities with our internal mobility program

Additional Perks:

Free Food: Complimentary meals, snacks, and drinks on-site in our global offices

Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights

Pets: Bring your pets to our welcoming, pet-friendly offices

According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviors. At Enable, we're committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don't meet all qualifications.

Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment.

We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.

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